Fully flexible hours

Job Description


Form3's Customer Success team focus on developing long-term relationships with our clients globally. Working with clients including Tier 1 banks, Fintechs and Payment Service Providers, our customer success teams work both regionally and collaboratively across our three core markets; the UK, Europe and the US. The Customer Success team works in partnership with our Marketing team, A fast growing function at the centre of the company’s expansion tasked with driving brand awareness, demand generation and customer growth.

Joining Form3 as an Account Director, you will be a key member of the Networks and Infrastructure, Customer Success team. They are focussed on providing connectivity and aggregator solutions to Central Infrastructure Providers and global payment processors. As a key member of the team, you will be responsible for owning and progressing UK commercial relationships with some of the world’s most exciting global financial services and payments processing infrastructure providers.


We’re looking for a talented Account Director to join our team and help Form3 change the way that payments infrastructure is provided to financial institutions worldwide.

Reporting directly into the Head of Networks and Infrastructure, Customer Success, this role will lead and grow the Customer Success team responsible for the UK Market. The team is responsible for owning the overall commercial relationship with advanced prospects and contracted customers both pre and post sales for large, global payment processors and infrastructure providers. By understanding customer requirements and matching these to the Form3 technology solutions the team is tasked with both maintaining and growing long-term customer relationships and revenue across a portfolio of accounts headquartered in the UK.

  • Build and foster long term relationships across Networks and Infrastructure clients
  • Play a key role in progressing new opportunities and developing key existing clients, whilst managing a virtual team including Sales Specialists and Product Managers to win new business for Form3
  • Develop and nurture existing relationships with new prospects and customers through to their running live services and beyond, supporting all ongoing activities through the customer lifecycle (contract renewals, assurance, etc.)
  • Act as the customer advocate into Form3 for delivery of functionality and quality of service
  • Drive market communications, sales campaigns and promote company news across social media channels
  • Represent Form3 at industry events
  • Strong stakeholder management and influencing skills both internally and with senior customer executives
  • A strong Industry Network


We are looking for an experienced customer success / account management leader, preferably with experience in selling financial services technology. You will have a passion for how payments and technology can help change the way we live and interact with the goods and services we love. You will be able to bridge the gap between programme and relationship management effectively with the following attributes being highly desirable:

  • Experience managing complex customer relationships, ideally across multiple jurisdictions and with Payments Processing Operators and Infrastructure Providers
  • Experience in complex, contract negotiation and preparation, working with multiple stakeholders (e.g. Legal, Operational, Product)
  • Track record of delivering growth within the financial technology space
  • Have an understanding of / experience working with payments technology
  • Ability to effectively communicate with internal stakeholders and be the first point of contact for all customers
  • Can manage multiple priorities with good organisational and leadership skills


  • 30 days annual leave plus public holidays
  • Remote friendly environment
  • Remote working equipment allowance
  • Health and wellness allowance
  • Flexible working arrangements
  • Learning days, Udemy and educational reimbursements
  • Primary caregiver leave
  • Mental Health support via Spill
  • Perlego subscription
  • Full details are available on our careers page

Form3 appreciates that we all lead different and often really busy lives. We work remotely 100% of the time and many of us work part time. If you’re interested in hearing what different flexible working arrangements may be available, we’d love to chat. ABOUT US We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.

Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.

As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.

If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.

For more information please refer to our Recruitment Data Policy.

Company benefits

Open to part-time employees
Open to job sharing
Enhanced maternity leave
Adoption leave
Work from anywhere scheme
Summer hours
Enhanced sick pay
Teambuilding days
Wellbeing allowance
Mental health platform access
Bank holiday swaps
Share options
L&D budget
Cycle to work scheme
Udemy and educational reimbursements
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Form3

Company employees

+500 globally

Gender diversity (male:female)


Office locations

Remote (EU) / London

Funding levels


Hiring Countries

United Kingdom
United States

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023
3rd – Medium companies

3rd – Medium companies

Flexa100 2023
Finance & Insurance

Finance & Insurance

Industry awards 2022