Customer Onboarding Engineer - Web Design

Job Description

Customer Onboarding Engineer - Web Design

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

In this job, you’ll…

• Onboarding Experience Excellence: ​​Be the ultimate owner of the end to end onboarding and the activation of Flipdish clients, including system configuration and set up, and ensure you are meeting or exceeding on key metrics that feed into team-based goals around customer retention, growth, and advocacy.
• Web Optimisation: Provide custom design or website maintenance services for clients' online presence, giving them the ability to stand out from the crowd in an online environment.
• Project Management: Provide regular status updates to the wider team, keep CRM information up-to-date, and ensure that project deadlines are being met (or exceeded) and all the core project activities are being completed.
• Product Expertise: Become a Flipdish product guru, knowing all the ins-and-outs of how customer accounts are set up and can be configured to meet their specific requirements.
• Customer Communication: Be the face of Flipdish for customer-facing onboarding communication, meetings and problem solving, and ensure the customer knows what is happening at all times.

We’re looking for…

• 5+ years Professional Experience: In client-facing onboarding, web design, web development, or project management.
• Technical Skills: Demonstrated experience in front-end web development or web design, with at least 2 years of experience in HTML, CSS, and JavaScript.
• Customer-Centric Mindset: You have a strong focus on delivering outstanding customer experiences, understanding their needs, and ensuring their success with Flipdish's products and services.
• Project Management Skills: You are organised, responsive, detail oriented and, most importantly, you have a strong bias for action (i.e. you get things done). We are looking for someone who is extremely proactive in their work and can take the lead on keeping the ball rolling.
• Communication Skills: You are an exceptional communicator, both written and verbal, and are comfortable managing challenging customer situations.
  Problem-Solving Skills: You have a track record of resolving complex problems and taking a proactive approach to analysing issues and generating solutions, and are a doer who is unfazed by ambiguity and who thrives under pressure.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.