Social & Community Executive

Job Description

Would you like to help Flash Pack build 1 million meaningful friends across the globe using the power of travel? If that sounds exciting and social media is your thing, then this role might be for you.

We’re looking for a Social & Community Executive to join our growing Marketing team, focusing on owning our organic social channels, and supporting our on and offline community efforts. With a thriving social media base and community of Flashpackers, this role is crucial in helping engage with them to aid our mission.

You’ll be working alongside our in-house creative team and supported by our wider marketing team. While we have a clear social strategy in place, we’d expect you to review, refine and evolve it, looking for opportunities to expand our online presence where it makes sense. You’ll also be supporting our Community Lead with our on and offline communities and regularly get in close contact with our customers.

What you’ll do:

• Own day-to-day management of our social media channels including Instagram, Facebook, Twitter, TikTok, Pinterest and YouTube
• Over time, develop on and expand our existing organic social strategy with the support of the wider marketing team
• Ideate, develop and brief thumb-stopping social content across all platforms, working with our in-house design and videography team to bring social-first, FOMO-inducing ideas to life
• Ensure our mission and brand values are at the heart of all content produced
• Write, edit and proofread short-form and long-form posts
• Support our social communities across channels, working with our Customer Experience and Sales teams where necessary
• Expand this community through owned channels, and consistently engage users who are already part of the Flash Pack community
• Report on the success of this activity against your KPIs
• Identify and engage relevant creators (including photographers and videographers) for social content and manage these relationships
• Refine our UGC sourcing strategy to make it as effective and scalable as possible
• Support our Community Lead with on and offline community moderation, insights work, events, and memberships

The ideal candidate:

• Is on top of current and upcoming social trends, and understands how to incorporate them into strategy
• Is comfortable producing short and long form copy, and can share examples of these for a variety of audiences and platforms
• Can collaborate well with other creative professionals to supply our social channels with premium content assets
• Is able to multitask and have strong organization skills — managing content calendars, sourcing UGC, and working across teams comes naturally to you
• Has experience in the Adobe Suite, particularly Photoshop and Premiere Pro
• Is familiar with Google Analytics and key content metrics, and comfortable giving context to numbers

The nice-to-haves:

• Being a keen traveller and regularly posting content to own channel is a huge plus!

Sound good?

Then join our mission to create one million friendships through group adventure – and a friendly and energetic global team on the cusp of worldwide expansion.

What else?

The salary range for this role is between £26,000 - £30,900, depending on experience.

We also offer stock options after your first year with the company so your total compensation will be considerably more depending on the package you accept.

We have trailblazer total pay transparency and ask you to choose your total compensation plan by balancing salary and options to suit your personal financial goals.

The team: We have a talented content marketing team made up of a Creative Strategist, Head of Content, a Community Lead and supported by agencies, content creators and contractors, as well as a Director of Performance Marketing who is actively growing the team.

Location: We call our way of working ‘remote-flexible’. You can work from anywhere in the UK as long as you are happy to come to London every 4-6 weeks or so. If you enjoy more regular face to face interaction, living close to London would be advantageous.

Our culture: We revolve around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity.

We care deeply about surrounding ourselves with ambitious, exceptional but humble people and believe that our culture is our greatest advantage against our competitors as well as thriving as the industry changes.

Diversity & Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us.

As we rebuild Flash Pack post-pandemic we’ll be focused on promoting self-education through our anti-racism and anti-sexism reading list and building diversity and inclusion into the company hiring, performance and progression framework.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Flash Pack is proud to be an equal opportunities employer: At Flash Pack we embrace diversity and see it as a key competitive advantage. There is always more we can do but that's why we're committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability. We’re a growing team and happy to make any accommodations we can for individual needs. If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.