Product Experiences Manager

Job Description

Flash Pack is expanding and we're looking for a driven and ambitious Product Experience's Manager to join our team and play a vital role in our travel product development and enhancement initiatives. As a Product Experiences Manager, you will collaborate with the product management team and cross-functional departments to assist in the creation and improvement of our travel adventures. This is a fantastic opportunity for a motivated individual who is passionate about the travel industry and eager to grow in a fast-paced and dynamic environment.

Flash Pack is in an exciting growth phase where we are continuously launching new Adventures in new destinations. Exceptional attention to detail, creativity and a natural ability to build strong supplier partnerships will be key factors to your success in this role.

Company mission

Flash Pack's mission is to create 1 million friendships through the power of travel and technology. In a world that increasingly plays out behind screens, we facilitate authentic friendships between people at the same life-stage. We are solving a unique problem for a prominent niche with our global brand appeal.

What you’ll be doing

• Assisting the product innovation management team in developing, maintaining, and updating the travel product roadmap.

• Contribute to the product strategy by conducting market research, competitor analysis, and gathering user feedback.

• Creating budgets for each new trip launch with financial approval

• Building & developing relationships with new and existing partners

• Managing a trip launch from creation to launch with support from management team

• Working closely with our DMC partners to secure allocations and all operational requirements prior to launch and handover

• Research into destinations, industry trends and unique/creative offerings to provide relevant insights to inform product decisions

• Full handover of products to Marketing & Operations teams

• Assist in continuous process improvement

• Managing and executing multiple product launches simultaneously

Your responsibilities will regularly change and develop as the business grows, and it is important that you are comfortable getting involved in tasks outside your remit in order to help the business meet our key objectives.

You’ll do this in line with our company values.

This is a Remote Flexible role meaning that while it is contracted to the London office there is flexibility to work from home the majority of the time. You will ideally be based in the UK, but we're open to applications from those based in countries within +/- 2 hours GMT (business hours). The whole company currently meets in the London office once every six weeks for an off-site collaboration day and your team may meet a little more regularly for team working and ad hoc events such as interview days, onboarding and training.

Who you are

We want the right person so If you don’t quite hit all the criteria, you should still apply!

• Experience - You have a proven track record in travel product management, and know how to collaborate with your suppliers to ensure they deliver products that meet customer expectations. Whilst you will not be directly managing anyone in the team, you will be a role model and mentor to junior team members.

• Commercial Acumen: You have commercial instinct and understand how to create top selling products

• Roll with it - You have experience in a startup or scale up environment and understand that they are unpredictable environments. You’re flexible, comfortable with a degree of chaos and can handle challenging and changing situations.

• Proactive learner - You have an interest in both travel and technology, and are willing to do what it takes to become an expert in Flash Pack adventures.

• High attention to detail - You are thorough and focused, usually picking up errors others have failed to notice.

• Excellent communicator - You can communicate confidently and authoritatively with a wide variety of stakeholders.

• Decision maker - You are a self-starter who can make decisions and confidently manage your own workload with minimal supervision.

• Organised and able to work under pressure - You are comfortable working in a fast-paced environment, and can juggle multiple tasks at the same time.

• Be confident in your creative ideas and have the communication skills to present them.

• Be nice - You get that the team is more important than yourself.

• Well Traveled - You have a core understanding of group travel gained either through working in the industry, or through extensive personal experience travelling as part of a group adventure trip.

What else

Salary: The salary range for this role is between £32,300 - £37,800 depending on experience. We also offer meaningful stock options after your first year with the company.

We have trailblazer total pay transparency and allow you to choose your total compensation plan balancing salary and options to suit your personal financial goals.

Hours: This role is Monday to Friday but you should be happy working some evenings and weekends if required.

Location: We call our way of working ‘remote-flexible’. You can work from anywhere in the UK as long as you are happy to come to London every 4-6 weeks or so. If you enjoy more regular face to face interaction, living close to London would be advantageous.

Our Culture: We revolve around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity.

We care deeply about surrounding ourselves with ambitious, exceptional but humble people and believe that our culture is our greatest advantage against our competitors as well as thriving as the industry changes.

Benefits:

• A remote-first office. We don’t care where you work from as long as you hit your targets

• We have a flexible office space in Central London where you can float in and out to brainstorm, catch-up, have 1-2-1s and socialise

• A diverse and inclusive team, with people from all walks of life.

• Unlimited mental health therapy & wellbeing support

Scroll down to the full list of benefits below.

Interview Process:

• Stage 1 - CV Walkthrough & case study

• Stage 2 - Culture & Values interview

• Stage 3 - Meet a Founder, CPTO or CFO

Diversity & Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short EDI survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.