Enterprise Account Manager

Job Description

Account Manager

• Senior level

• Competitive base salary + OTE depending on experience

• Venture-backed learning tech company, growing rapidly

• Fully remote, optional co-working office when required

• Competitive pay, private healthcare, life insurance, mental health support, pension, remote working provision, enhanced maternity and paternity leave, 25 days holiday + bank holidays, personal development budget

About Filtered

Work is how humanity gets things done. We help do it better. That’s what being a member of the Filtered team is all about. We’re a curious, considerate, thoughtful, multicultural team with a passion for learning and solving complex challenges whilst having fun doing it - does that sound like you?

Our mission is to filter the right content, for the skills people really need. To do that, we use technology that reads any learning content to automate curation, support procurement decisions, and ultimately upskill workforces and improve business performance.

We completed our Series A funding round in 2019 and we’re growing fast as the world wakes up to the cost and consequences of learning content chaos, with clients such as AstraZeneca, Heineken, NatWest and Ericsson leading the way. We want you to be part of that journey and grow with us.

Flexible working at Filtered

We don't believe in presenteeism. We really, really care about building a truly flexible workplace with a remote-first approach. We don't mind where you work, and working hours can be shifted a bit to start a bit earlier or finish later if needed. We want you to find a way of working that works for you.

We have membership of a co-working space for people to come together as and when they want to collaborate with colleagues and enjoy the social aspect of working together.

About you

We are looking for an astute, organised and visionary Enterprise Account Manager to join our team. The Account Manager will be responsible for strategic work on large enterprise accounts and take on a significant upsell number.

Key responsibilities

• Manage commercial relationships with customers and achieve significant in upsells in 2023

• Embed Filtered’s Content Intelligence technology into 20+ large enterprise accounts (FTSE 100 or Global Fortune 500)

• Maintain a high Net Recurring Revenue ratio by avoiding churn, finding upsells and driving renewals

• Deliver a substantial increase in Annual Recurring Revenue by identifying value new Filtered technology can deliver to customers

• Collaborate well with the Customer Success team to understand account risks and opportunities

• Forecast accurately to facilitate business resource planning

Key skills

5-6 years experience, preferably in B2B L&D or HR technology sales and account management:

• Commercial account management: Success managing customers in excess of £2m annual revenue. Forecasts quarterly revenue accurately

• Curiosity: lives and breathes methodologies such as MEDDPICC to deals and continuously learns about cutting edge best practice. Understands customer organisations by reading annual reports, following news, and asking good, valuable questions

• Work ethic: Relentless focus on achieving goals. Prepares for calls and rehearses pitches, puts proposals through multiple drafts

• Communication: Builds strong relationships with decision-makers, prepares for key meetings well, follows up with strong proposals

• Business strategy: Can map business priorities against activities and investments and suggest learning strategies that deliver value

• L&D domain knowledge: Has deep understanding of the talent development space, L&D pains and what best practice looks like

Key values

• Have and show integrity; expect trust

• High standards require sensible processes

• Be respectful towards everyone

• Collaborate productively and harmoniously

• Be galvanised; galvanise

• Focus on what’s important

• Take thinking seriously

• Have a go

• Learn and enjoy learning

• Be a lot more open than closed

Finally...

We care deeply about making Filtered an inclusive and diverse place to work. We encourage applications from all demographics and backgrounds to maximise the capability and neurodiversity of the team. We don’t make decisions based on gender, class, ethnicity, sexual orientation or any other personal characteristics which are unrelated to the role. We understand that everyone has different lifestyles and we accommodate flexible working to make sure you are as productive and happy as you can be.

Our hiring process reflects that, and all applications are blind reviewed based purely on the strength of candidate responses. What are you waiting for?