CSM Germany 🇩🇪

Job Description

✨ The most exciting parts

• Strong ownership & Huge positive impact 🙌 Germany is one of our biggest markets and we’re only scratching its surface. As the sole CSM for Germany, you’ll play a key role in our journey to cement our leadership position in this market. We also strongly believe in the social impact of Figures - creating transparency & fairness around compensation and reducing market inequalities like the gender pay gap (check out this Sifted article, powered by Figures).
• Early stage + strong Product Market Fit = 🔥 You’ll experience huge personal growth. As Figures is growing extremely quickly, we expect that you’ll grow with us and level up your career. As the team grows, you’ll have plenty of opportunities internally & even externally.
• Great teammates & work environment 🙏🏽 We take our “Why so serious?” value seriously, offer a ton of flexibility, and work a 9-day-fortnight.
• Taking risks means high rewards 🤑 Your equity grant will have a big potential financial upside.

🔮 About us - Fair pay, the simple way

Figures was created in October 2020 by Virgile, who was fed up with not having relevant compensation data for the start-up market in France, which led to endless discussions, negotiations, and therefore tons of internal inequality.

Joined by Bastien quickly after, they tackled this issue by creating the first compensation benchmark product for start-ups & scale-ups in France.

As of today, we are Europe's leading compensation management platform, helping 1200+ companies to make fair and efficient salary decisions.

Our goal is now two-fold:

• Cement our position as the main European compensation platform.
• Continue to expand our product to compensation management as a whole (we just released our new module which allows companies to create, maintain and share their salary bands 🙌).

Here is a short video about our mission & product 👇

🛠️ Your role & responsibilities

As the sole Customer Success Manager for the German market, your main mission will be to provide a high level of service and strategic advice to our clients in order to ensure a high customer health score.

You’ll manage the whole client lifecycle, from onboarding to working with the sales team for renewals.

In more details:

• Onboarding: you are the clients’ main point of contact from the contract signature onward. From data validation to product’s onboarding, you’ll provide a top notch customer experience.
• Support & success: you’ll handle reactive and proactive support.
• Renewals: you’ll work with the sales team to ensure successful renewals.
• Product: you’ll be the voice of the customer internally to feed the product roadmap.
• Knowledge: you’ll contribute to internal & external knowledge bases.

🧩 What we look for

• You have at least 3 years of CSM experience in B2B SaaS.
• You are still an individual contributor and you work with SMBs / mid-market companies (we are not looking for someone at Enterprise level).
• High volume: you are used to handling a book of business of 200+ accounts (ideally 300-500 accounts).
• Data literate: you are comfortable working with data.
• Strong CRM Management skills.
• You are customer-centric and have a strong desire to position yourself as product expert.
• You are comfortable with sales discovery methodologies.
• You are structured, process-driven and autonomous.
• Alignment with our values: you have a strong sense of ownership, you are pragmatic & you are at ease to give and receive feedback (while not taking yourself too seriously!).
• (Near-) Native level German speaker & fluent in English.
• Based in Europe (or ready to relocate).
• You are comfortable working remotely.

💰 Compensation & Perks 🎁

You can find all details about our compensation policy here.

• On-market salary. We target the market's 50th percentile using data from the best benchmark on the market.

👉🏼 The estimated salary for this role, for someone based in Germany or in the Netherlands, is between €50,000 and €70,000 (depending on seniority level).

👉🏼 The estimated salary for this role, for someone based in France, is between €46,000 and €62,000.

👉🏼 The estimated salary for this role, for someone based in the UK, is between £50,000 and £70,000.

👉🏼 For people who live outside of the those countries, we adjust the compensation based on our Global Salary Convertor’s cost of labor.

• Above-market equity. We allocate 14% of our company towards employee grants, which is considerably above market practices (the average equity pool size is a bit less than 10%).

👉🏼 0.16% to 0.26% ownership of the company, depending on your seniority level (≈ €750k-1.3M in case of a €1B exit).

• Company incentive program (profit sharing plan).

👉🏼 We believe in a collective sharing of Figures' success. The purpose of this bonus is to associate employees collectively with the results and/or performance of the company.

👉🏼 The bonus potential is €3,000 under the company-wide bonus scheme.

• Above-market benefits & perks.

We’ve been Flexified, so you can trust that we’re a truly flexible workplace. More details here!

👉🏼 1-month parental leave for the second parent paid at 100% of the salary.

👉🏼 1-month worked part-time (50%) but paid at 100% when returning from maternity leave.

⚠️ Oh, one last thing you should watch before applying👇🏼 😐