3–4 days/week at home
Core hours 11–3
Job Description
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.TECHNOLOGYWe're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.LONDONOur office is located in Old Street, London's tech hub. Our open-plan space is ideal for collaborative working. When you're not doing what's never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.THE ROLEWorking as a global team, the Tech Service provides predominantly 24 x 7 1st Line ITSM support for technology tools and services including laptops and mobile devices, working with KBA's and scripted knowledge share and policies as well as local “Intelligent Hands” services for other global tech teams. Providing support 24 x 7, shift working is sometimes required and you may be required to provide cover out of core business hours.
WHAT YOU'LL DO
- The primary responsibility is internal end-user support, logged within the Service Management System (Jira)
- Administer IT Equipment using EasyVistaBuild PC, Mac, and Linux devices, both locally and remotely using Intune and JAMF
- Provide Video Conference support Services using Poly / Polycom Room Systems and Zoom
- Work closely with the other Farfetch Group technology teams and business units, using Slack, Gmail and Zoom
- Follow standard Service Desk operating procedures and ensure support tickets and administration are correctly completed
- Understand and support tech service policies and services
- Present a positive Farfetch Tech Service image
- Key technologies: Google Apps / G Suite, Windows 10 and 11, MacOS, Office 365, Poly / Polycom, Zoom, Sophos, Slack, Active Directory, JAMF, Intune, Jira, EasyVista.
WHO YOU ARE
- You will have the ability to work as part of a team and be able to work together with different people, cultures, and experiences
- You will be able to demonstrate a broad-based IT background including PC’s & Mac’s, mobile devices and Video Conferencing
- Have a clear, concise, friendly manner, and be able to work on your own initiative
- Proficient in English with very strong written and verbal communication skills
Working as a global team, the Tech Service provides predominantly 24 x 7 1st Line ITSM support for technology tools and services including laptops and mobile devices, working with KBA's and scripted knowledge share and policies as well as local “Intelligent Hands” services for other global tech teams.
Company benefits
The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility
First we assess the flexibility options FARFETCH provides and then we anonymously survey a statistically significant proportion of their employees to make sure FARFETCH is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.
We ask the hard questions so you don’t have to.
Working at FARFETCH
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
United Kingdom
