Flexa
FARFETCH • BR São Paulo, São Paulo, Brazil

Service Desk Analyst

Employment type:  Full time

3–4 days/week at home

Core hours 11–3

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.TECHNOLOGYWe're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.SÃO PAULOOur São Paulo office is located in the heart of the city, a region full of cultural spaces and history. The office houses several different teams, from Operations to Technology. We have an auditorium where we can host presentations, lectures and fun activities! THE ROLEWorking as a global team, the Tech Service provides predominantly 24 x 7 1st Line ITSM support for technology tools and services including laptops and mobile devices, working with KBA's and scripted knowledge share and policies as well as local “Intelligent Hands” services for other global tech teams. Providing support 24 x 7, shift working is sometimes required and you may be required to provide cover out of core business hours.

WHAT YOU'LL DO

  • The primary responsibility is internal end user support, logged within the Service Management System (Jira)
  • Administer IT Equipment using EasyVistaBuild PC, Mac, and Linux devices, both locally and remotely using Intune and JAMF
  • Provide Video Conference support Services using Poly / Polycom Room Systems and Zoom
  • Work closely with the other Farfetch Group technology teams and business units, using Slack, Gmail, and Zoom
  • Follow standard Service Desk operating procedures and ensure support tickets and administration are correctly completed
  • Understand and support tech service policies and services
  • Present a positive Farfetch Tech Service image
  • Key Technologies are: Google Apps / G Suite, Windows 10 and 11, MacOS, Office 365, Poly / Polycom, Zoom, Sophos, Slack, Active Directory, JAMF, Intune, Jira, and EasyVista.

WHO YOU ARE

  • You will have the ability to work as part of a team and be able to work together with different people, cultures, and experiences
  • You will be able to demonstrate a broad-based IT background including PC’s & Mac’s, mobile devices and Video Conferencing
  • Have a clear, concise, friendly manner, and be able to work on your own initiative
  • Proficient in English with very strong written and verbal communication skills

REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Working as a global team, the Tech Service provides predominantly 1st Line ITSM support for technology tools and services including laptops and mobile devices, working with KBAs and scripted knowledge share and policies as well as local “Intelligent Hands” services for other global tech teams.

Company benefits

Sabbaticals
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
FARFETCH Equity plan
Flexible benefits scheme - from Private Healthcare and Dental insurance to fitness classes with ClassPass, there is something for everyone!
32 days holiday including flexible public holidays - to use on public or religious holidays of your choice
2 GiveBack Days a year - to volunteer for a social cause of your choice
FARFETCH and Browns discount - to experience both brands as a customer

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options FARFETCH provides and then we anonymously survey a statistically significant proportion of their employees to make sure FARFETCH is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at FARFETCH

Company employees

6000

Gender diversity (male:female)

60/40

Office locations

London HQ with a global presence

Hiring Countries

United Kingdom