Senior Learning Specialist

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLEWe are looking for a brilliant Senior Learning Specialist to support the Learning vertical of our Service Enablement team. This role is essential to the success of Partner Service learning programs, responsible for interfacing with all within the organisation that have training needs and for the maintenance and evolution of our learning paths.You will be a primary point of contact for our Learning Experience Design team for content creation as well as ensuring the digital resources developed are tailored to the target’s needs and learning styles.A major focus of the role will be on increasing the effectiveness of training materials as well as raising awareness in the organisation’s understanding of them, improving the overall learning experience for Partner Service teams and FARFETCH Partners.

WHAT YOU'LL DO

• Support the business on training delivery strategy and development of functional skills, identify training and development needs for performance improvement
• Work closely with the Comms and Service Improvement teams to ensure effective communication and training for all processes
• Work closely with the Learning Experience Design team to curate and create actionable content that will inform partners of critical information that allows them to build a successful and effective partnership with FARFETCH and its Platform
• Document and communicate the status and impact of learning initiatives, and together with the learning experience designers and FARFETCH offices around the world, ensure that content is clear, engaging and relevant for each market

WHO YOU ARE

• You have at least 5 years of experience working in a training environment as a Training Specialist, ideally in an operational setting and within a fast-paced environment;
• You have direct experience with adult education and adult learning principles, designing and delivering training sessions and programs and have a good appreciation for digital approaches to training and experience working on blended programs;
• Highly organised and good at planning, you are comfortable navigating change and managing multiple work requirements and projects in a fast-paced environment with competing priorities and deadlines, able to multi-task;
• An exceptional communicator, fluent in English, with great presentation and public speaking skills;
• A true team player, have a great service mindset and a passion for learning and sharing knowledge, and for enabling others to expand their competence and skills.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities