Senior Fulfilment Specialist

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLEWe're looking for a Senior Fulfillment Specialist for our international team of Fulfilment Design. You'll be responsible to design new fulfilment services and locations, deliver key projects and initiatives in our network of warehouses and support continuous improvement activities, with focus on quality, cost and service.

WHAT YOU'LL DO

• Lead critical projects, focused on performance improvement/workflow redesign, business expansion, systems and new technologies implementation.
• Build and maintain strong relationships with internal clients, team members, and other stakeholders to ensure project success.
• Identify and manage risks that may impact the success of projects.
• Analyze data to identify trends and opportunities for improvement, and effectively communicate insights to inform decision making.
• Understand business requirements and best solutions to implement.
• Build business cases and measure the return on investment of your projects, monitoring project budget, ensuring that they are completed on time, on quality and on cost.
• Be a continuous improvement agent, understanding problems, identifying root causes and opportunities for improvement and implementing solutions in operations and processes.

WHO YOU ARE

• 5+ years experience in Operations, Supply Chain, E-commerce or similar.
• Experience in warehouse design, in green field or current operation optimization.
• Degree/Masters education, preferably in Industrial/Mechanical Engineering, Business/Supply Chain/Operations Management or similar.
• Experience working in a 3PL is a plus
• Experience in WMS Implementation, in particular in WMS/ERP integrations as a plus, in specific Reflex and JDA Dispatcher.
• Knowledge of relevant laws and regulations related to warehouse operations and fulfillment, in specific of The Netherlands as a plus
• Experience in B2B environment is a plus.
• Knowledgeable in Lean or related continuous improvement tools and techniques.
• Analytical, able to turn complex business problems into strategic solutions.
• Able to deliver engaging presentations, including managing workshops with cross functional teams.
• Ability to work independently and manage multiple medium to large size projects.
• Fluent in English.
• Available to travel up to 30% of your time, visiting client's facilities and Farfetch offices.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

This is an exciting opportunity to take a role in our Fulfilment Design team. As an operations project-based team our goal is to design and develop best in class solutions/ best practices in the field of e-commerce B2C and B2B fulfilment in our warehousing network.