Senior Business Analyst

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
CREATIVE OPERATIONSWe're a creative family, building copy, data and visual assets for each corner of the FARFETCH Ecommerce Platform. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.
PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLEWe are looking for an experienced Senior Business Analyst, with a deep understanding of business operations, processes, and technology to join our team. The ideal candidate will be responsible for collaborating with the Solutions Design Manager and the team to help provide a holistic vision for our solutions services. The candidate must possess excellent communication skills and be able to work closely with both the management team and the creative operations team to ensure that our solutions are designed with both efficiency and creativity in mind, in order to meet our business and partners expectations.

WHAT YOU'LL DO

• Collaborate with the Solutions Design Manager to develop a holistic vision for solutions services on creative operations;
• Work closely with the management team to understand their requirements and translate them into functional requirements and use cases;
• Work with the creative operations team to understand client needs and not only develop but also optimize solutions that meet those needs;
• Create detailed requirements documents, use cases, and functional specifications;
• Participate in project planning, design, and delivery, ensuring that solutions meet the requirements of all stakeholders;
• Conduct user acceptance testing (UAT) to ensure that solutions meet the needs of end-users;
• Provide post-implementation support and training to end-users.

WHO YOU ARE

• Bachelor’s degree in business administration, Computer Science, or related field;
• => 5 years of experience in business analysis and project management;
• Excellent communication skills, both written and verbal – English is mandatory;
• Strong analytical skills and the ability to work with complex data;
• Ability to work independently as well as part of a team;
• Ability to manage multiple projects and priorities simultaneously;
• Strong problem-solving skills and the ability to think creatively;
• Knowledge in project management software, such as JIRA or Asana - plus.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.