Private Client Stylist

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
PRIVATE CLIENTWe're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service – available only on FARFETCH.
TOKYOOur Tokyo office is positioned in the central fashion district, Harajuku / Omotesando, where Japanese street trends flourish. Our modern office has a fantastic view of Tokyo, where Farfetchers can enjoy the dynamic city landscape. It's home to our Japan-based Business Development, Marketing and Partner Services teams.
ABOUT THE ROLEYou will report to the Private Client Manager in Japan
WHAT YOU'LL DO You’ll develop the Farfetch Private Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Farfetch Private Client service.You’ll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPIs.You’ll create and send personalised communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.You’ll organise and host client engagement activities (e.g. events, styling appointments, shopping experiences, etc.) within your assigned geographic region.You’ll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.You’ll support the Customer Service team to resolve Private Client issues when necessary.You’ll attend brand events as required to aid business development and act as a Farfetch brand ambassador.
WHO YOU AREYou’ll have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain thisYou’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for stylingYou’ll be able to understand and interpret analytics into recommendationsYou’ll be resilient, with a problem solving and solutions focussed attitude, with a logical approach to situationsYou’ll have a proven ability to engage and build customer relations (clienteling)You’ll have good written and verbal communication etiquette in our local language and English. You’ll be an excellent team player but also able to work on own initiativeYou’ll be comfortable with ambiguity, adopting a flexible approachYou’ll be organised and able to meet deadlinesYou’ll have strong computer literacy and an understanding of the digital world
REWARDS & BENEFITSFARFETCH Equity planSpecial discounts at Farfetch.com and BrownsFashion.com Annual Leave entitlement above statutory and sabbatical programWell-being support and toolsVolunteer opportunities and Giveback Days
EQUAL OPPORTUNITIES STATEMENTFARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.