Partner Success Specialist - German Speaker

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
LISBONOur Lisbon office is located in Portugal's cosmopolitan capital. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!
THE ROLEWe're looking for a Partner Success Specialist Fluent in German, to be a trusted advisor to Farfetch Boutique partners, addressing their needs, strategic goals, and operational targets. You will ensure that all operational/technical solutions are aligned with the Partner’s necessities, allowing the full potential of the partnership to be achieved. You will constantly look critically to the processes and solutions implemented and suggest improvements to guarantee an operational success with Farfetch. You will need to work with the other internal teams who influence the Partner lifecycle acting as the internal voice of the Partner and promoting a seamless partner experience.

WHAT YOU'LL DO

• Reporting to the Partner Success Team, you will develop relationships with the partner's decision makers and manage partner health at every stage of the lifecycle;
• Monitor operational KPIs and act accordingly;
• Anticipate business risks based on existing data and historical behaviors and implement corrective measures;
• Lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;
• Identify performance improvement opportunities and design tailored plans to maximize partner's results, managing partner's adoption and closely monitoring progress;
• Promote partner growth by relentlessly searching ways of operationally potentiate their business with Farfetch;
• Collaborate with cross-functional teams to ensure an effective delivery of partner services and identify opportunities for process improvement;
• Deliver strong presentations supported by robust data and an exceptional storyline to effectively communicate specific deliverables and the course of action;
• Focus on a specific portfolio of Partners according to Success Manager guidelines.

WHO YOU ARE

• Experienced in a B2B environment;
• 3 years experience in success/account management environment (sales can also be considered);
• Strong project management and problem-solving skills with the ability to manage multiple projects simultaneously and prioritize competing demands;
• Excellent communication and interpersonal skills with the ability to build strong relationships with partners and stakeholders;
• Strong presentation and analytical skills;
• Ability to identify technical improvement opportunities and anticipate the business and partner impacts of new rollouts;
• Experience in the fashion industry is a plus;
• Fluent written and spoken English and German (C level);
• A professional with advanced Microsoft excel (can maintain complex spreadsheets) and Microsoft PowerPoint skills;

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We want you to focus on developing relationships with the Farfetch Boutique partners, responsible for onboarding and ensuring partners operational success.