Loss Prevention Officer

Job Description

Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop-shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
RETAIL
We're a collaborative and creative team, utilising our expertise and passion in product and styling combined with state of the art technology, to deliver a truly unique and personalised shopping experiences for our clients, both in store and online.
LONDON
Our flagship boutique is located on Brook Street in the heart of Mayfair, and comprises four stunning levels of architectural delight, a unique edit of luxury fashion, and allows for an immersive customer experience connected at all touchpoints.
THE ROLE
The Loss Prevention Officer’s role at Browns is to ensure the Safety and Security of all Company assets, property, employees, and clients in the store.

WHAT YOU'LL DO

• Provides a high standard of Security, Loss Prevention, Safety, and Security within the store. The position will necessitate full flexibility around shifts.
• Understands the business to ensure that the service provision reflects the business needs and continually strives to enhance services.
• Carries out Security, Loss Prevention duties including thorough patrols of the building, Front Entrance vigilance, overseeing delivery duties, Store access control, and Control Room duties to minimize the risks to such a high-profile Store.
• Has excellent personal presentation and conforms to the uniform standard.
• Sound understanding of the Health and Safety policy, site evacuation, and disaster management process (including incident management, reporting, and escalation for serious incidents) and an ability to support line management as and when required.
• Operates Access Control ensuring an efficient service is provided to all external partners, personnel, and contractors.
• Investigate all Security, Loss Prevention related matters following the approved investigation process and the correct procedures for securing and gathering evidence.
• Completes any other Security, Loss Prevention tasks as and when required for the needs of the business.
• Always deliver an effective visual shop floor deterrent, carrying out checks on high-risk areas, and identifying and dealing with potential safety/security incidents in line with Company Procedure.
• To ensure staff searches are carried out in line with Company procedures.
• The role will require you to professionally handle external theft cases, always following Company policy and procedures.

WHO YOU ARE

• First Aid at work qualification, ideal but not necessary as we can provide.
• Minimum of 2 years of Loss prevention experience working in the control room, front entrance, and luxury environment.
• Computer literate with the ability to use Microsoft Outlook, word, and Excel.
• Proven communication skills.
• Ability to demonstrate a high level of confidentiality.
• An understanding of physical security equipment.
• Proactive and Problem-solving skills.
• Excellent presentation together with strong interpersonal skills
• Excellent team player and passionate about service and Company values.
• Confident and dynamic with a customer focussed "Can Do" attitude.
• Work with high integrity, holding themselves to the highest standard/leading by example.
• Good time management and ability to work under pressure.

REWARDS & BENEFITS

• Equity within the Farfetch group and annual bonus/or commission.
• 32 holidays per year plus holiday trading.
• Flexible benefits - Private Insurance, Dental Insurance, Season Ticket Loan, Employee Saving's Isa's, ClassPass and more
• Discount of 50% off at Browns
• Life Insurance, Critical Illness Insurance & Pension Scheme.
• Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

• Browns Fashion is an equal opportunities employer ensuring that all applications are treated equally and fairly throughout our recruitment process. We are determined that no application experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our positively FARFETCH strategy throughout our business, partnerships, and communities.