Ecommerce Implementation Senior Project Manager

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLEOur Platform Solutions team is responsible for onboarding new B2B clients (Luxury brands & retailers) into our unrivalled Luxury Platform (FPS - Farfetch Platform Solutions).As a subject matter expert on the FF platform, you’ll lead the deployment of our e-commerce platform for Operations workstreams (Shipping, Fulfilment, Payment, Fraud, Order Management, Creative Operations, Customer Service and Partner Support). You will play an important role to introduce, educate and share luxury retail commerce best practices with our B2B clients.

WHAT YOU'LL DO

• Actively participate in e-commerce platform implementation projects, leading workstreams' discovery, design, deployment and hypercare phases. This role is part project management, part product & solutions design and part FF platform deployment;
• You will establish and communicate a clear timeline and progress of the project, making clear all the deliverables, dependencies, milestones, and responsibilities, while ensuring a proactive communication, anticipating roadblocks and escalating to management when needed;
• Manage daily relations with the client and the project team, responsibly and according to scope;
• Translate business requirements into development requirements for high quality technical and scalable solutions, following best practices;
• Identify, assess and solve complex problems, using critical analysis and contributing to develop knowledge in different focus areas;
• Ensure liaison with the area of expertise of Operations Service Areas and, where necessary, mobilise and involve teams of specialists in order to leverage the project in the various areas;
• Become a subject matter expert on FF platform and e-commerce luxury industry, regarding Shipping, Fraud, Payments, Order Management, Fulfilment, Retail, Customer Service, Ops Reporting and Operational Support.

WHO YOU ARE

• 5+ years of experience in managing projects and delivering solutions. You should have a project management mindset & skillset (planning, status update, activities dependencies, expectations and stakeholder management, organised, sharp eye, high-level & detailed analysis trade-offs);
• Excellent communication skills, comfortable with client-facing and public speaking, not afraid of setting expectations and managing direct questions from clients;Proficient with technology; ability and willingness to learn and explain FF Platform, and to deal with modular requirements from the client;
• Sharp problem-solving skills and ability to work effectively under pressure and short timelines;
• Comfortable leading cross-functional workstreams in a fast-paced environment, and be resilient and resourceful in face of ambiguity and thrive on;
• International and open-minded attitude, being ready to work in a multicultural and inclusive environment.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.