Delivery Manager - Farfetch Platform Solutions

Job Description

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
FARFETCH PLATFORM SOLUTIONS
Founded in 2015, FARFETCH Platform Solutions (FPS) is the B2B technology platform that builds e-commerce solutions and retail technology for luxury brands and retailers. Ranging from Product, to Commercial, to Client Services to Marketing, we’re the B2B side of FARFETCH building white label websites, apps and retail technology for our clients which include Harrods, Chanel, Neiman Marcus Group and many more. We’re a diverse group of fashion and tech lovers all with the same goal - to build, and become the global platform for luxury.
PORTO Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!
THE ROLE: To be part of an exciting business unit at Farfetch focused on harnessing the power of the Farfetch Platform to enable global omni-channel e-commerce for High Luxury Fashion, managing multiple end to end Projects , coordinating activities ranging from the Tech to the Business areas (Production and Styling, Global Logistics and Ops, etc.) with a clear focus on delivering high quality Projects for our Brands client.

WHAT YOU'LL DO

• Manage a set of concurrent e-commerce delivery projects of varying sizes and complexity from an end to end perspective
• Work very closely with the Commercial Project Management team to ensure client expectations match Farfetch Platform Services deliverables
• Engage multiple stakeholders across tech to operations to properly perform detailed project planning and execution monitoring, covering all required perspectives for final Project delivery
• Lead on E2E plan including checkpoints across all project teams, and lead on complex issues
• Support the evolution of the Farfetch Platform Services E2E delivery & project management ‘tool kit’ (processes, ways of working, documentation)
• Lead development of delivery plans for new technologies introduced to the Farfetch Platform; e.g. an app
• Identify and mitigate project risks; able to proactively problem solve and is able to suggest solutions and workarounds in order to mitigate project risks and ensure that projects are delivered on time
• Being able to engage directly with High Luxury Brands, to provide a clear and articulated description about the current project status, risk, concerns.

WHO YOU ARE

• Graduated in Information Systems or related field
• Proven track record of executing Program/Delivery/Project Management of multiple client facing projects
• A critical thinker, able to build cross functional relationships across teams, and communicate effectively across all levels (Analyst to C Suite)
• A problem solver, able to manage multiple tasks/priorities simultaneously, coordinating across different teams and seniority, responding to work with urgency and understanding deadlines
• Able to identify opportunities to improve processes and ways of working with an ability to translate that into positive change across the team; an eye for continuous improvement
• Previous experience/knowledge in E-Commerce, International Fulfilment and Logistics is a big differentiating factor is desirable
• A professional with consolidated experience working in large scale organizations on a global scale