Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
THE ROLEWe are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

• Online Customer support via several channels including phone, email, and social media.
• Support of sales by being aware of current trends, styles, and availability of products.
• Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
• Being front line voice and ears of Farfetch.

WHO YOU ARE

• Has excellent verbal and written communication skills in Arabic and English (essential),both spoken and written
• Experienced in customer service ( 1 year), in a fashion environment;
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written skills;
• Experience with listening;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations;

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.