Product Manager

Job Description

We’re looking for a visionary, highly creative and self-motivated Product Manager for whom Employee Engagement is a real passion.

This is an exciting time to join EvaluAgent, where you will play a key part in taking us to the next level by utilising your experience as a Product Manager within the Employee Engagement/Experience industry. You will lead the vision and strategy for the engagement capabilities within our rapidly in-demand product to engage people and teams within the contact centre. You will look for opportunities to innovate on the capabilities we already have whilst continuing to build new and engaging capabilities that delight our users.

Salary: In the region of £70k, based on your previous experience

Location: Home based in the UK

Type: Full-time, 40 hours, Permanent

Reports to: Chief Product and Technical Officer

Perks of the job:

Home based, flexible working in the UK - Everyone works from home at EvaluAgent, and we support flexible working hours to accommodate a healthy work-life balance. If you fancy a change of scenery, use your co-working allowance (£60p/m) to work from a co-working space a couple of days a month.

Private Health Insurance with Vitality - Support for when you need it the most, including mental health support and therapy. Earn rewards towards free Nero coffee, smart watches and reduced gym memberships.

25 days holiday plus bank holidays - Plus your Birthday off, and the option to buy an 3 extra days

Working Abroad - Work from anywhere for up to 6 weeks at a time, over 120 days (incl. holiday days)

Learning and Development - Supported Personal Development plan with an allocated budget, plus dedicated L&D days.

Volunteer Day - Spend the day making a difference in your community

Enhanced Family Leave - For Maternity, Paternity, and Adoption

Plus all the rest: Income Protection, Group Life Insurance, a home working allowance towards broadband and electricity (£26), NOW:Pensions contribution (EvaluAgent will contribute 5%), Two company meet-ups per year, and extra team meet-ups in the UK.

Key Responsibilities:

• Helping to define our product vision for engagement within the contact centre, as well as leading the Employee Engagement Product Management function.
• Introducing industry best practices, educating our teams and consistently staying on track with market trends.
• Participating fully in the Product Lifecycle: conducting research, translating research insights into ideas, and finally designing the workflows and complex interactions to build new capabilities.
• Working with stakeholders across the business to identify opportunities for innovation, developing improvements and prioritising projects effectively to meet both internal and external stakeholder requirements.
• Working with our Engineering Team to ensure that designs are technically achievable, and that the final product meets the agreed requirements
• Presenting Product ideas, visions and roadmaps to colleagues, executives and clients and actioning feedback where necessary.

To succeed, its likely you will have:

• An appreciation for Contact Centre operations and the people that staff them
• Demonstrable visionary product skills within the Employee Engagement or Employee Experience ecosystem
• 3+ years of experience working within an Employee Engagement/Experience business or a similar related field
• 3+ years of experience as a Product Manager
• Experience with the entire Product Lifecycle all the way through to launch

A little about you:

• You will be a genuine and passionate person, with a real flair for working within a small but growing team to collaborate across the business.
• An excellent communicator, with an aptitude for understanding business needs and producing product ideas for internal stakeholders.
• You will have a commercial mindset with the ability to constantly think about the bigger picture
• Experience of working within a fast-growing tech scale-up.
• Experience of working with, or a good understanding of contact-centers, how they operate and an ability to identify typical pain points that our customers face.
• The ability to work remotely effectively.

About EvaluAgent

We’re on a mission to power a people-first era for contact centres – one where Employee Experience (EX) is prioritised alongside Customer Experience (CX). We plan to take our existing QA and Improvement platform to the next level and become a market-leading Workforce Engagement Platform for fast growth sales and service teams around the globe.

We’re a UK-based, tech scale-up business with clients all over the world and a product that is proving hugely popular with our target market. We are proud to be associated with highly innovative brands like Samsung, Vitality Health and ManoMano. We’re moving fast with treble digit revenue growth, and we’ve recently closed a $20m Series A funding round with a highly respected American growth fund.

ED&I at EvaluAgent
We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Application Closing Date
This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.