Technical Account Lead

Technical Account Lead

São Paulo, Brazil | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

About the Role

We’re looking for a talented Technical Account Lead who expects more from their career. It’s a chance to take accountability for the technical account management of new and existing clients in Brazil, supporting the implementation and ongoing success of our data platforms and software products. It’s an opportunity to work with a market-leading business, collaborate with teams across the globe, and influence some of Brazil’s leading retailers.

Joining our Technical Account Management team, you’ll act as a trusted technical partner to client IT stakeholders and leadership. You’ll lead data discovery and assessment activities to understand client data and systems, ensure data quality, investigate data issues, and use your expertise to shape data roadmaps and technical recommendations. You’ll translate complex concepts into clear explanations and coordinate with client and global internal teams to ensure our data solutions meet requirements and activities are delivered successfully.

This is a hybrid role based in São Paulo, with an expectation of working from our São Paulo office three days per week.

What We’re Looking For

• Degree or equivalent experience in Information Systems, Computer Science, Data Engineering, Analytics, or a related field.
• Native Portuguese and professional proficiency in English are required. Spanish is a plus.
• Experience working with cross-functional delivery teams, with the ability to take ownership of technical account activities, coordinate work across client IT teams and global internal teams, and drive activities through to completion.
• Strong communication and stakeholder-management skills, including the ability to translate complex data and technical concepts for technical, commercial, and client audiences.
• Strong SQL skills and the ability to query, validate, and investigate data. Python knowledge is also required; PySpark experience is a plus.
• Experience with Google Cloud Platform, particularly in data-processing and cloud-based data environments. Microsoft Azure experience is desirable.
• Familiarity with Data Engineering concepts and ways of working, as well as modern and traditional data warehousing, dimensional modelling, and data-processing concepts.
• Experience applying data-quality frameworks and controls and performing root-cause investigations into data issues.
• Familiarity with data privacy, security, and responsible customer-data handling, including LGPD, GDPR, or equivalent privacy frameworks.
• Strong organisation and project-management skills, with a structured, proactive, and ownership-driven approach.
• Experience with Atlassian Jira, Kanban ways of working, and BI or visualisation tools such as Looker or Microsoft Power BI is a plus.
• Experience in retail, CPG, ecommerce, grocery, pharmacy, loyalty, or customer-data environments is a plus.
• Comfortable collaborating with teams across different countries, cultures, and time zones.

You'll Thrive If You…

• Enjoy building long-term partnerships based on trust and expertise.
• Balance commercial awareness with technical curiosity.
• Take ownership of challenges and drive them through to resolution.
• Feel comfortable working across multiple teams and stakeholder groups.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Brazil Benefits

• Healthcare & Dental: Fully funded private medical and dental coverage for eligible employees.
• Protection & Retirement: Life assurance and a pension plan with employer matching contributions.
• Wellbeing Support: Employee Assistance Programme and access to wellbeing resources.
• Lifestyle Benefits: Transportation support, meal vouchers, childcare allowances, Gympass access and parking provisions where applicable.
• Recognition & Rewards: Long service awards and employee referral rewards through the Talent Scout programme.
• Family & Leave Benefits: Family and annual leave provisions are available for eligible employees.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here).