Senior Manager Marketplace Integrity

Job Description

Company Description

Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.

The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

Job Description

Trust and Safety at Depop

Keeping our community safe on Depop requires both industry-leading policies and operational processes that allow us to protect our users. The trust and safety team at Depop support our community through both direct support interactions as well as building scalable solutions to keep our users safe.

We are seeking a strategic and innovative Senior Manager of Marketplace Integrity within Trust & Safety, that is as passionate about inclusive online safety as we are. This critical role is ideal for a strategic and experienced operational leader who is eager to learn and excited by building systems to support millions of people. The role will have a significant impact on content moderation strategy and on our goal to keep our inventory safe.

Key Responsibilities:

• Cultivating a deep understanding of Depop’s content policies, and developing and implementing strategies to scale enforcement and maintain Depop marketplace a safe space to shop and interact for our Community;
• Analysing and improving the effectiveness of Depop’s existing content moderation approaches, including review of set up of moderation tools and controls with a focus on Marketplace integrity areas (IP, regulated products and product safety etc.);
• Collaborating with Policy, Legal, Product and CX teams to spot and adapt to emerging risks and scale enforcement strategies;
• Optimising resource allocation such that the team can adequately cover all high priority areas of work, building specialist expertise in sub-policy areas;
• Supporting Content Moderation’s engagement with outsourcing partners, helping to ensure that workflows are operating efficiently and effectively;
• Regularly reporting on effectiveness and KPIs of content moderation efforts as well as on progress of initiatives, providing insights to executive leadership and key collaborators.
• Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
• Guiding your team in effectively solving problems, removing obstacles and helping them develop as leaders.

Requirements:

• Solid experience in Trust & Safety Operations with particular focus on content moderation
• Strong understanding of the Online Safety regulatory landscape as well as interpret regulatory and policy requirements, and translate them into operational processes
• Experience managing complex, sensitive and escalated cases with elevated media or legal risk
• Track record of operational excellence, with strong data driven decision making mindset and bias for action
• Excellent written and oral communication skills with the ability to explain complex arguments in a straightforward manner to a variety of audiences and influence decisions
• Strong track record of people management, with the ability to motivate and lead teams of multi-disciplinary experts

Qualifications

• Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace or UGC platform
• Experience with regulatory compliance and familiarity with trademark, copyright, and/or intermediary liability law.

Additional Information

UK Benefits
Health + Mental Wellbeing

• Cash-plan or PMI - you have the choice of a healthcare plan that best suits you
• Subsidised counselling and coaching - we partner with Selfspace to provide you with the opportunity for a good conversation with a qualified person
• Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute
• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
• Mental Health First Aiders - we have trained individuals across the business to offer support and signposting

Work/Life Balance

• 25 days annual leave with the option to carry over up to 5 days
• 1 company-wide day off per quarter, for you to take some time for yourself and decompress
• 2 activism days per year for you to use for volunteering, demonstrations or internal initiatives
• We offer sabbaticals for our long-serving employees.

Flexible Working

We’re Flexa® accredited, meaning we offer genuinely flexible working.
MyMode is our hybrid-working model, designed to empower our employees to choose a working mode that works for them. MyMode is composed of 3 working modes: Flex, Office Based and Remote.

• Flex: we'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week.
• Office: Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk.
• Remote: depending on your role you can request to be a remote worker, and only head into the office 4 times per year.

All of our offices are also dog-friendly! Do your best work with your best friend.
You can also apply to work abroad for 4 weeks of the year (in UK tax treaty countries).

Family Life

Our parental leave policies aim to support and enable parents to play equal roles in nurturing their families, in a way that is flexible and truly gender-neutral. Our full-time regular employees are eligible for 18 weeks of paid parental leave for the birth or adoption of their child. We also offer IVF leave, shared parental leave and paid emergency parent/carer leave.

Learn and Grow

• We offer budgets for conferences, learning subscriptions and more. We also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us.

Your Future

• Life Insurance (financial compensation of 3x your salary)
• Pension (Depop will match your contribution up to 6% of your qualifying earnings)

And finally, as a valued Depop employee we waive all of our employees’ fees when they sell on Depop so you can ship your sold items anywhere in the UK for free.