Warehouse Supervisor

Job Description

Warehouse Supervisor

Location: Norbury (SW16)

Working pattern: Onsite | Full-time | Shift-based (37.5 hours per week)

Pay: £14.95 per hour

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for a Warehouse Supervisor to join our Norbury team. In this role, you’ll be the beating heart of our daily site operations, maximizing customer satisfaction by ensuring our loyal customers receive their household essentials as quickly as possible.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the HOP Operations team. This team is responsible for the end-to-end management of our rapid grocery delivery sites, ensuring inventory accuracy and lightning-fast dispatch.

Here’s what your day-to-day might look like:

• Drive Dispatch Excellence: Oversee that all orders are picked to meet time targets and lead the dispatch area to ensure seamless packing for our customers.

• Manage Inventory Rigour: Unload deliveries according to procedure, ensuring total accuracy of product locations, date rotations, and claims logging.

• Maintain Operational Standards: Ensure the warehouse remains clean, tidy, and safe at all times, dealing with hazards urgently and conducting regular H&S checks.

• Collaborative Leadership: Partner with the Warehouse Assistant Manager and Manager to ensure the site runs smoothly and employees follow company procedures.

• Ownership of Stock Integrity: Ensure stock counts are 100% accurate across all designated counting areas.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Operational Experience: Proven ability to work effectively in fast-paced environments (FMCG, Retail, Warehouse, or Last-mile delivery is a major plus).

• Performance Driven: A track record of hitting goal targets, such as pick times or dispatch KPIs.

• Natural Leadership: A "lead by example" mentality with a genuine passion for motivating and coaching junior team members.

• Problem-Solving Mindset: A proactive approach to finding new ways to improve site operations and resolve challenges as they arise.

• Adaptability: The ability to work autonomously while contributing to a high-energy, positive team environment.

Our Interview Process

• Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you.

• Step 2: Online assessment – If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People. Please note: this must be completed to continue.

• Step 3: Initial conversation – One of our Recruitment team will get in touch to talk through your experience and what you’re looking for next.

• Step 4: Final Onsite interview – You’ll be invited to an onsite interview with one of our Site Managers.

• Step 5: Outcome – We’ll get back to you quickly after your interview to let you know the result!

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving.

• 🔧 See the impact of your work in real time: Solve problems as they happen, turning challenges into positive experiences.

• 🌱 Grow through doing: Develop leadership skills in a fast-paced environment with structured progression pathways.

• 🤝 Be part of a tight-knit culture: Work collaboratively in an environment that values support, ownership, and resilience.

• 🕒 Flexibility that works for you: Many roles offer flexible scheduling, including evening and weekend shifts.

What We Offer

• Free monthly Friday lunch on Deliveroo

• 25 days’ holiday (with increases based on service)

• Career development and access to learning opportunities

• Life assurance and wellbeing support

• Access to great discounts and free Deliveroo Plus!

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, religion, or belief.

If you have a disability or long-term health condition and need support or reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.