SMB Account Manager

Job Description

SMB Account Manager

Location: UAE (United Arab Emirates)

Working pattern: Hybrid / Office-based (On-the-ground presence required)

Languages: English and Arabic (Fluency in both is required)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for an SMB Account Manager to join our UAE team. In this role, you’ll manage a diverse portfolio of independent and multi-site brands, driving "brilliant basics" and executing joint initiatives that lead to sustainable growth for both Deliveroo and our partners.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the SMB (Small Medium Business) team. We are the strategic link between Deliveroo and the local restaurant community, ensuring our partners have the tools, insights, and support they need to thrive in a digital marketplace.

Here’s what your day-to-day might look like:

• Build and nurture strong relationships with small and medium restaurant accounts through proactive face-to-face meetings and on-the-ground support.

• Drive sustainable growth by diagnosing, resolving, and reporting on key performance KPIs across your assigned portfolio.

• Cross-sell and upsell key Deliveroo services to help partners unlock new revenue streams and improve their operational reach.

• Lead performance improvements by identifying growth levers and inefficiencies, implementing scalable solutions across multiple partners.

• Manage partners directly to unlock critical value improvements, ensuring every restaurant in your portfolio is operating at its full potential.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Fluency in English and Arabic is essential for effective communication with our diverse partner base in the UAE.

• Proven commercial acumen with a "get it done" mindset and a track record of meeting monthly targets and objectives.

• Strong analytical skills, with proficiency in Excel, Google Sheets, or other formula-based tools (experience with Looker is a significant plus).

• Exceptional communication skills, capable of building rapport with independent business owners and multi-site brand managers alike.

• Proactive problem-solving abilities, with the confidence to independently resolve day-to-day issues while knowing when to seek advice for complex challenges.

• Solid educational background, with a BSc/BA in business, engineering, economics, or a related field preferred.

Our Interview Process

Step 1: Apply Apply for any role you’d like to be considered for. We’re looking forward to hearing from you.

Step 2: Online assessment If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People.

Step 3: Initial conversation One of our Recruitment team will reach out to discuss your experience, your language skills, and your passion for the food-tech industry.

Step 4: Final Interview You’ll be invited to a final interview with our SMB leadership team to discuss your portfolio management style and how you drive partner growth.

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with partners to keep Deliveroo moving.

• 🔧 See the impact of your work in real time Directly influence the growth of the UAE’s restaurant scene and see your partners' success reflected on the Deliveroo app.

• 🌱 Grow through doing Hone your negotiation, strategic planning, and data analysis skills in one of the world's most dynamic and fastest-growing markets.

• 🤝 Be part of a tight-knit, team-oriented culture Join a team that values autonomy and ownership while providing the support needed to tackle complex challenges.

• 🕒 Flexibility that works for you Enjoy a hybrid working model that balances office collaboration with the flexibility to be out on the ground with your partners.

What We Offer

• Comprehensive Healthcare and well-being support tailored to the UAE.

• Generous annual leave allowances, including time off for charitable causes.

• Career development opportunities within a global, technology-driven company.

• Free Deliveroo Plus—no delivery fees on your orders.

• Parental leave and pension benefits (Recruiters can provide specific local details).

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!