Senior Operations Representative

Job Description

Rider Onboarding Associate

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is at the heart of Deliveroo—ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand—this is the team for you.

We’re looking for a Rider Onboarding Associate to join our London team. In this role, you’ll oversee the processes that guide applicants through our onboarding stages, conducting audits and ensuring our fleet is adequately staffed to meet customer demand.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Central Rider Operations team, reporting directly to the Onboarding Team Lead. You will play a critical role in managing our applicant funnel and ensuring all new riders meet our high standards for compliance and documentation.

Here’s what your day-to-day might look like:

• Manage Applicant Flows: Support applicants through the onboarding lifecycle, ensuring they move smoothly through application stages and hit weekly hiring targets.

• Pipeline Monitoring: Monitor onboarding supply pipelines and report any issues, blockers, or anomalies to the Team Lead to ensure a consistent flow of new riders.

• Quality & Compliance: Conduct rigorous quality checks on new riders to ensure they meet mandatory onboarding standards and document requirements.

• Escalation Handling: Respond to internal and external applicant-related escalations, suggesting creative solutions to unblock flows and improve the experience.

• Process Documentation: Maintain up-to-date documentation and proactively suggest process improvements to increase efficiency.

• Collaborative Administration: Carry out essential administrative tasks and work closely with the wider Rider Operations team to meet departmental KPIs.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Language Skills: You are proficient in written and spoken English and Italian. Proficiency in French or Dutch is a significant plus.

• Operational Organisation: You are highly organised with excellent attention to detail and comfortable following structured, high-volume processes.

• Communication & Collaboration: A natural team player with strong communication skills and the ability to engage positively in team discussions.

• Adaptability: The ability to work effectively in a fast-paced, evolving environment and a desire to learn new operational tools.

• Technical Basics: Familiarity with Google Sheets or Excel (basic to intermediate level). Experience with Salesforce is desirable.

• Flexibility: You are comfortable with a hybrid work policy (3 days in the London office) and available to work some weekends throughout the year.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds. To give you a sense of our UK team: 38.2% of our employees are from ethnic minority backgrounds, and 44.1% identify as women. We are also working toward a global goal of 40% women in senior leadership.

If you have a disability or long-term health condition and need support to apply, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!