Rider Operation Associate - Supply

Job Description

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Team

The UAE is one of our most mature markets within the Middle East region. Within Deliveroo, the functions include commercial, operations, and marketing, and teams in the UAE partner closely with global functions such as product, technology, and consumer to deliver results for our customers. The Supply team sits within Rider Operations and is responsible for the availability and reliability of our rider supply base for the UAE market. This includes rider pipeline management, rider onboarding, agency partnerships, and subsequent management.

The Role

Operating at scale in a hyper-competitive, hyper-growth environment is no mean feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Supply Manager, UAE, you’ll have a key role in ensuring the success of the logistics network in our UAE market. This centers around ensuring that we always have the right number of riders on the road that comply with local regulations & Deliveroo standards, partnering with high-performing & compliant fleet partners, and creating scalable processes to ensure best-in-class service excellence. You’ll work closely with other members of the UAE rider operations teams, as well as wider teams within regional Operations, to ensure the best possible outcomes for our riders, restaurants, and customers.

Responsibilities:

• Conduct the rider onboarding process and ensure the accurate verification of the rider documentation and profile creation

• Verify the authenticity and completeness of rider documentation regularly, including

  identification and licenses through audits

• Manage a set of vendors in the UAE and conduct performance management, along with providing support and ensuring compliance

• Manage the rider database by regularly updating new rider records and statuses, and communicate to the relevant stakeholders

• Perform monthly right-to-work audits on rider documentation to achieve fleet compliance

• Provide insightful dashboards and reporting mechanisms on rider onboarding, churn, and supply management in the UAE

• Act as the first point of contact for rider queries and issues involving vendors and provide timely and effective support

• Coordinate with external teams on rider-related issues and provide regular updates, and address any issues promptly

Requirements:

• University degree and minimum 2 years of work experience in a fast-paced environment in an operations role

• Proficiency in English and Urdu

• Good written and verbal communication skills

• Expert in Data Analysis tools like Google Sheets and Excel with proficiency in Business Intelligence tools, including Looker, Tableau, or Power BI

• Communicate ideas clearly and concisely, both verbally and in written format, with good public speaking and presentation skills

• Demonstrate business acumen in Last Mile Operations and aptitude to think and execute strategically

• Team player, including the ability to establish and maintain effective working relationships

Benefits and Diversity:

• 25 days Annual Leave

• Medical insurance

• Annual flight allowance

• Free Deliveroo Plus - free delivery and access to special offers

• Maternity & Paternity benefits

• End-of-year parties and regular social events

• An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups around.