ODC Associate

Job Description

Deliveroo is on a mission to transform the way you shop for everyday essentials by expanding our on-demand convenience offering. We’re looking for an ODC (On-Demand Convenience) Associate to join our growing team and support the end-to-end management of grocery and convenience partners on our platform. From onboarding new brands and building high-performing digital menus, to training partners for operational excellence and supporting offer activations — this is a multi-faceted, impact-driven role at the heart of our platform.

The ideal candidate will thrive in a fast-paced environment, possess excellent communication and organizational skills, and have a strong eye for detail and commercial opportunity.

Main Responsibilities Include:

1. New Partner Onboarding

• Support the onboarding of new ODC brands, including training partners on Deliveroo’s tools, processes, and best practices.

• Build and optimize digital menus using high-quality product data and imagery.

• Develop structured SKU databases for new and existing partners.

2. Existing Partner Operations

• Monitor operational performance and service quality across the ODC portfolio, taking proactive measures to resolve issues.

• Support partners in updating their menus, stock levels, and availability of products

• Own the accuracy and timeliness of menu and stock updates for key partners.

3. Partner Support & Growth

• Collaborate with partners to activate promotional offers, ensuring optimal visibility on the platform.

• Manage category organisation and product placement within menus to maximise discoverability and conversion.

• Act as a key point of contact for partner troubleshooting, supporting both strategic initiatives and daily operations.

Requirements:

• Strong communicator, confident in working with external partners and cross-functional teams.

• Highly detail-oriented with a proactive and solution-driven mindset.

• Commercially aware, with an interest in consumer behaviour, merchandising, and food/grocery e-commerce.

• Comfortable working with data — basic Excel/Google Sheets skills are essential

• Fluency in English required; Arabic is a strong plus.

Workplace & Benefits:

• 25 days of Annual Holiday Leave

• Work visa

• Comprehensive medical insurance (for employee and dependents)

• Annual home flight tickets (for employee only)

• Free Deliveroo Plus - Free delivery and access to special offers

• Maternity & Paternity benefits

• End of year parties & regular social events

• An extremely fun team to work alongside!

Diversity :

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.