Intern - Commercial

Job Description

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges, and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.

About the Role

The Commercial Intern will provide crucial support to the Account Management and Sales teams at Deliveroo. Their main responsibilities will revolve around assisting with day-to-day tasks related to managing restaurant partners and enhancing customer relationships, including reviewing restaurant operations, preparing and pitching growth strategies to restaurants, and enhancing their visibility and presence on Deliveroo's platform.

This role aims to improve internal efficiency and contribute to the overall success of the Account Management and Sales functions, while providing exceptional opportunities to grow your communication skills, pitching skills, client and relationship management skills, and portfolio management and data analysis skills.

Main Responsibilities:

• Collaborate closely with Account Managers to ensure smooth and ongoing support for restaurant partners

• Help maintain and update data in the company CRM system

• Support in updating restaurant information, including menu images, menu item descriptions, menu details, operating hours, and social media activities

• Assist in addressing any ad-hoc questions and queries from clients, including those related to general information about Deliveroo and routine operating procedures

• Support the commercial team on ad-hoc projects, with a focus on improving productivity, data enrichment and contribute to enhancing the customer experience

• Communicate effectively with internal and external stakeholders to ensure smooth coordination and delivery of commercials initiatives

• Assist in processing and analyzing basic data and information around simple operational metrics for clients

• Practice upselling or cross-selling additional products or services to existing clients

• Support in on-the-ground activations and merchandising activities with restaurant partners

Requirements:

• Strong communication skills

• Fluency in English is required, Hind or Arabic is a plus.

• Detail-oriented

• Strong analytical skills

• Some experience in cold calling and client communication

Workplace & Benefits

• 25 days of Annual Holiday Leave

• Free Deliveroo Plus - Free delivery and access to special offers

• End of year parties & regular social events

• Great and diverse experience across multi-function role

• An extremely fun team to work alongside!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.