Editions Site Operations Team Leader

Job Description

About Deliveroo

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace, but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join, and while we have made great progress, we are just getting started!

Deliveroo Editions

We are on a mission to be the definitive food company. With a dash of hard work, a sprinkle of teamwork, and a whole dollop of creativity, we created “Editions,” which is our ‘dark kitchens’ business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho, and Gourmet Burger Company to help further connect them with hungry customers.

Delivery-only kitchens have never been higher profile or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What’s even more exciting is that we’re expanding our portfolio further.

Great people help to drive our business forward, and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at this role and apply below to join the Roo family.

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage.

The Site Team Leader must also contribute to a positive and cooperative working

environment for all colleagues, ensuring at all times the tasks they are completing and delegating are done in a safe, legal,l and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively, delivering operational excellence.

What You’ll be Doing

• Lead through your respective team, working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!

• Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.

• Communicate professionally and effectively with our Deliveroo riders.

• Effectively operate and oversee the dispatch, ensuring the accurate handling of orders to riders and minimising mistakes over peak periods.

• Ensure all deliveries are handled in line with company expectations and policies.

• Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.

• Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment.

• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. e.g. neighbours, landlords, contractors etc.

• Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.

• Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements.

Requirements

• Previous experience in a similar environment is preferred, but not essential

• Strong hands-on mentality and oriented

• Comfortable working in a fast-paced environment

• Proven track record of consistently hitting KPI targets

• Demonstrated leadership and experience in training other associates

• Ability to run shifts on their own

• Contribute to a positive working environment

• Good communication skills and a good proficiency in both written and spoken English

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.