City Manager

Job Description

Launch Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Launch Manager to join our North East team. In this role, you’ll be the business owner of growth in your territory, leading a team to deliver challenging goals and executing high-impact local marketing activity.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Regional UK & Ireland team, reporting to the Programme Lead, Regional Growth. You must be based in Newcastle, Middlesbrough, or Sunderland. While you will be connected to our Leeds office, you will spend the majority of your time (3–4 days per week) on the ground in your cities, acting as the primary driver of our local market performance.

Here’s what your day-to-day might look like:

• Lead a High-Performance Team: Manage and coach a sales team of 9, providing the structure and direction needed to hit ambitious monthly targets.

• Own Market Metrics: Act as the business owner for Growth KPIs and Consumer Value Proposition (CVP) metrics, identifying selection gaps versus the competition and building detailed plans to close them.

• Drive Operational Excellence: Set clear priorities for Account Managers regarding signage, menu completeness, and rejection rates to ensure a seamless customer experience.

• Execute Tactical Initiatives: Lead "guerrilla" marketing activations and tactical sprints to improve city-level metrics and brand visibility.

• Maximise Marketing Potential: Identify key local partners for media opportunities and work closely with the central marketing team to ensure flawless execution in your area.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven Leadership: Demonstrable skills in leading direct reports or significant experience in coaching, mentoring, and project leadership.

• Commercial Track Record: Significant experience in sales, strategy, or account management with a history of delivering outstanding commercial results.

• Data Fluency: Comfortable using performance data to identify trends, pinpoint areas for improvement, and drive local strategy.

• Bias for Action: A self-starter who thrives in fast-paced, ambiguous environments and enjoys working autonomously.

• Regional Expertise: Deep local knowledge of the North East market and a willingness to be field-based the majority of the week.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Would you like me to draft a 30-60-90 day plan outline for this role to help you prepare for the interview?