Account Manager SMB

Job Description

About the team

The Account Management team is responsible for owning and nurturing relationships with our partners on the platform. As Deliveroo continues to grow, we’ve become a major revenue channel for restaurants, grocery stores, bakeries, and convenience stores.

Our team goes beyond providing best-in-class support—we leverage data-driven insights and deep industry expertise to help our partners thrive. We’re a passionate, dynamic group who work seamlessly together and collaborate closely with teams across the business. And while we take our work seriously, we’re also known for being personable, fun, and great at building lasting relationships.

What you’ll be doing

• Manage and service a portfolio of small to medium partners with their growth and enquiries. This may include your favorite hawker stall to the chains that you see in shopping malls.

• Build relationships with partners and roll out initiatives that increase revenue and profitability

• Share best practices with partners to achieve operational excellence

• Use data-driven insights to identify opportunities for partners to grow and understand their customer base better

• Work with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Deliveroo for Work)

What skills you’ll need

• At least 2-3 years experience in account servicing or sales

• Strong commercial acumen

• Excellent attention to detail, people skills and organization skills

• Ability to create and maintain long term relationships

• Demonstrate experience using Microsoft Office or G-suite tools

• A self-starter as we'll look for you to manage your own time and priorities

• Must be fluent in English

• Must be able to converse in basic Mandarin
  

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.