Account Manager Rome

Job Description

Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Lazio (Italy) team. In this role, you’ll act as a strategic consultant for our restaurant partners, using data-driven insights and industry knowledge to lead their growth on our platform.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Account Management team. We are a passionate, dynamic group of team players who collaborate closely with Marketing, Operations, and Product departments to offer the best consultancy service to our top brands.

Here’s what your day-to-day might look like:

• Build lasting partnerships: Oversee a portfolio of restaurant brands, focusing on nurturing deep, long-term relationships across your network.

• Drive data-led growth: Monitor and analyse performance metrics, sharing insights with partners to identify areas for improvement and increased satisfaction.

• Negotiate for value: Manage contract terms and conditions to increase supply quality and improve both financial performance and the consumer value proposition (CVP).

• Execute portfolio strategy: Plan and implement strategies to increase market share, financial health, and brand loyalty within your perimeter.

• Manage commercial health: Control your portfolio's P&L, proactively identifying opportunities for growth and mitigating potential risks.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial expertise: Significant experience in account management or sales, ideally within the Horeca, restaurant, or food market sectors.

• Financial acumen: Strong understanding of P&L management and a proven ability to handle complex commercial negotiations.

• Relationship building: Proven ability to create and maintain long-term strategic relationships with external stakeholders.

• Strategic project management: Experience using CRM tools and project management applications to guide best practices and portfolio strategy.

• Communication skills: Fluency in Italian and a strong professional command of English to collaborate with our global teams.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!