Account Manager - QSR

Job Description

The Enterprise Account Management team is the strategic engine of Deliveroo Italy. We don't just "manage" relationships; we own the P&L of Italy's most iconic restaurant brands. As Deliveroo scales, we act as Strategic Consultants, leveraging deep-dive data analytics and industry foresight to transform our partners' delivery operations into high-growth revenue machines. We are a high-octane, data-obsessed group of problem solvers who thrive on cross-functional collaboration and the "win-win-win" philosophy.

Key Responsibilities

• Strategic Growth Ownership: Define and execute the joint business plans for a portfolio of national brands, focusing on GMV (Gross Merchandise Value) growth and market share expansion.

• Data Storytelling (Looker & Excel): Beyond just "generating reports," you will translate complex datasets into actionable growth levers. You’ll use Looker to identify "leaks" in the conversion funnel and present these insights in high-stakes Quarterly Business Reviews (QBRs).

• Performance Optimization: Consult on "Operational Excellence" by analyzing prep times, "rider wait" metrics, and "order inaccuracy" to improve the Customer Satisfaction Score (CSAT) and partner profitability.

• Cross-Functional Orchestration: Act as the "CEO" of your accounts, leading initiatives across Marketing (bespoke campaigns), Operations (logistics efficiency), and Product (API integrations) to ensure a seamless 360° partner experience.

• Expansion & Activation: Partner with the Operations team to lead the "Go-Live" strategy for new brand entries (e.g., Five Guys or Popeyes), ensuring 100% operational readiness from day one.

Requirements

• Experience: 3+ years in a high-growth environment (SaaS, FMCG, Consulting, or FoodTech). Experience managing complex, multi-stakeholder accounts is a must.

• Analytical Rigor: You are "fluent in data." You can build a business case in Excel and aren't intimidated by pivot tables or complex data visualization tools.

• Commercial Acumen: A deep understanding of unit economics, commission structures, and how to negotiate "Value-Exchange" deals.

• Stakeholder Mastery: Ability to influence everyone from a restaurant's floor manager to a C-suite executive. You are as persuasive in a boardroom as you are in a kitchen.

• Agility & Grit: You thrive in ambiguity. When a project shifts direction unexpectedly, you pivot quickly and keep the momentum.

• Technical Proficiency: Advanced G-Suite. Experience with Salesforce or project management tools (Slack) is a plus.

• Language: Professional fluency in Italian and English (Deliveroo is a global company; your internal stakeholders will be international).

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.