Account Manager

Job Description

The Account Manager plays a pivotal role in driving Deliveroo’s restaurant partnerships to the next level of performance and profitability. This role goes beyond day-to-day management; it requires ownership of a portfolio’s commercial success, strategic growth planning, and execution of data-driven initiatives that enhance partner performance and customer experience.

As an experienced professional, the L3 Account Manager acts as a trusted advisor to partners, a strategic collaborator across internal teams, and a proactive problem-solver capable of making independent, high-impact decisions.

Key Responsibilities

Strategic Account Ownership

• Independently manage a diverse portfolio of high-value restaurant partners, ensuring strong growth and sustainable performance.

• Develop and execute tailored business strategies based on data insights to maximize partner sales, retention, and satisfaction.

• Identify opportunities for category expansion, new business initiatives, and portfolio optimization.

• Lead quarterly business reviews (QBRs) and performance deep-dives with partners, providing actionable insights and strategic recommendations.

Commercial Growth & Analysis

• Own commercial outcomes for your portfolio, including revenue targets, promotional ROI, and profitability metrics.

• Use data analysis tools (Excel, Looke) to identify trends, optimize pricing, and assess campaign performance.

• Lead negotiation and execution of partner-funded or co-marketing campaigns to drive incremental order volume.

Requirements

• Proven experience in account management, business development, or strategy, preferably within food delivery, F&B, or e-commerce.

• Exceptional analytical and problem-solving skills; advanced proficiency in Excel

• Demonstrated ability to manage complex portfolios independently, meeting or exceeding revenue and retention targets.

• Strong commercial acumen with experience in contract negotiation and ROI-driven decision-making.

• Excellent written and verbal communication skills in Arabic and English

• Proactive, data-led, and results-oriented mindset with a passion for improving partner success.

• Team player who thrives in fast-paced, cross-functional environments.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.