Location flexibility: 2 office days / week – HQ teams (work where you're needed), Operational teams (work across the network)
Hey there, we’re really sorry but this job is no longer available. Please take a look at our other roles, and check back again soon as we’re adding new roles all the time!
BUSINESS FUNCTION: Customer & Commercial - Stations
SALARY: £26,101 pro rata £13,520
Grade: RO2
LOCATION: Manchester Victoria
HOURS: Full Time - 6 Month FTC
Are you passionate about customer service and creating a safe, welcoming environment? Do you take pride in keeping things running smoothly behind the scenes? If so, we’d love to hear from you.
We’re looking for a motivated Customer Platform Assistant to join our team at Manchester Victoria Station. You’ll play a key part in delivering excellent customer service, maintaining station presentation standards, and supporting the safe day‑to‑day operation of the station.
Reporting to the Station Manager, you’ll be a visible, approachable presence on the station, helping customers and supporting colleagues to keep everything running efficiently and safely.
Willingness to work shifts, including weekends and evenings, to ensure that passengers are supported at all times.
What you’ll be doing
Delivering outstanding customer service and providing clear, helpful travel information
Maintaining high standards of cleanliness and presentation across station areas
Supporting fire evacuation and emergency procedures when required
Ensuring promotional materials and passenger information are up to date and available
Keeping your work area safe, tidy, and compliant with regulations
Assisting with bus coordination as needed
Working safely at all times in line with rules, regulations, and safety notices
Assist passengers who need extra help with their journey, whether it’s boarding, alighting, or traveling through the station
Provide guidance and ensure the safety of passengers, especially those with mobility needs or special requirements
Deliver exceptional customer service, always with a friendly and patient approach
Respond to passengers' queries and concerns with care and professionalism
Be familiar with the layout of the station and surrounding areas to offer clear directions and assistance
Ensure that station facilities are accessible to all passengers
Handle any disruptions or challenges quickly, calmly, and effectively
Work closely with station staff to resolve any issues as they arise
About you
A friendly, customer‑focused approach
The ability to communicate clearly and effectively
You’ll need to communicate effectively with passengers, colleagues, and other stakeholders
A passion for helping others and providing excellent customer service in a variety of situations
The ability to stay calm under pressure and solve problems swiftly
A strong sense of responsibility and attention to detail
Basic IT skills
Willingness to follow procedures and work as part of a team
What’s in it for you?
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family
Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Working at Northern
Hybrid - HQ teams (work where you're needed), Operational teams (work across the network)
A little flex time
Company employees:
7000+
Gender diversity (m:f):
79:21
Hiring in countries
United Kingdom
Office Locations
Company benefits
25 days annual leave + bank holidays
Adoption leave
Buy or sell annual leave – purchase up to 5 days
Carer’s leave
Compassionate leave
Cycle to work scheme
Electric Car Salary Sacrifice
Emergency leave
Employee assistance programme
Employee discounts
Employee phone programme
Enhanced maternity leave – 9 months full pay
Enhanced paternity leave – 2 weeks full pay
Enhanced pension match/contribution – defined benefit scheme, 1.5x employer contribution
Enhanced sick pay
Eye Care Support
Faith rooms
Fertility treatment leave
In house training
Learning platform
Mental health first aiders
Mentoring
Neonatal leave
Open to job sharing
Open to part-time employees
Optional unpaid leave
Pregnancy loss leave
Pregnancy support
Professional subscriptions
Reservist leave
Sabbaticals
Shared parental leave
Travel credit – Free travel on Northern trains, discounted travel on other operators across the UK and Europe
