3–4 days/week at home

A little flex time

Job Description

Workspace Support Engineer

Are you an enthusiastic and customer-focused individual with a great work ethic? Are you looking for an opportunity to learn and develop within a dynamic and progressive organisation? Do you have an inquisitive nature and the ability to use technology to solve problems? If so then an opportunity within the Google Workspace Support function at CTS could be perfect for you!

You’d join a dynamic team of Engineers and Specialists who excel in providing a high-quality service to clients across the globe. Our clients range from organisations with many thousands of staff through to small businesses supporting a handful of employees.

At CTS we understand the importance of giving our employees the tools to do their job effectively. We can provide training and development opportunities that will enable you to learn new skills and take on additional responsibilities.

The successful candidate will be responsible for providing first-class support and interactions with the customer via Service Portal, telephone, email and Google Chat/Meet sessions. Our expanding portfolio of services gives you the opportunity to develop your career in areas such as Professional Services, Training, Systems/Software Architecture, Software Development and Google Cloud Platform technologies.

What you’ll do:

  • Provide support and advice to clients on the Google Workspace platform
  • Adhere to the service level agreements dealing with enquiries in a professional and timely manner
  • Actively contributes to the handling of calls within the Support Telephony function
  • Contribute to the continual improvement of service and regular reporting
  • Provide on-call support for clients out-of-hours via a rota system

Key Skills:

  • Demonstrable experience in a customer-facing service desk/helpdesk role
  • Able to build trust quickly and adapt to a variety of different people and situations
  • The ability to analyse and methodically resolve problems
  • Is able to produce content and technical documentation that can be used to train new team members.
  • Is confident dealing with a customer escalation with guidance on how to respond.
  • A natural curiosity and experience in applying technology to resolve customer issues
  • The ability to convey complex issues to people at all levels of seniority both verbally and in writing
  • Understands the foundations of Service Management, including ticket types, SLA’s and the importance of being able to correctly categorise/prioritise tickets.
  • Enthusiasm and self-assuredness
  • Confidence with technology and the Internet

Desirable Skills:

  • Technical expertise with the Google Workspace Platform is desirable but not essential as training can be given
  • Knowledge of Zendesk or other comparable ticketing systems
  • The ability to communicate in languages other than English
  • Experience in SaaS/IaaS, specifically Google Cloud Technologies
  • Is working towards, or has obtained, ITIL Foundation Management Certification

What you’ll get:

In addition to the competitive salary (see our “Fair pay. Done right” commitment below), you’ll get private health insurance and company contributed pensions as standard.

We have a multitude of other benefits, including a market leading parental leave policy, unlimited paid holidays, regular opportunities to attain industry recognised training and access to a discounts and rewards programme (including discounted gym membership). We've also recently announced our Work From Anywhere policy!

You’ll be invited to the bi-annual international company ‘kick off’ conferences, which are a great chance to meet your colleagues that you don’t see everyday.

As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require.

Our "Fair Pay. Done Right." commitment; We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".


We have offices based in Manchester, Edinburgh, London & Utrecht. However we are more than happy to consider remote working for this position.

So what’s next?

Contact us directly at careers@cts.co for more info.

About Us:

CTS is the largest dedicated Google Cloud practice in Europe and one of the world’s leading cloud transformation experts. We offer a unique full stack Google Cloud solution for businesses, encompassing cloud migration, transformative working and IT infrastructure, through to machine learning, big data and app development.

We have a brilliant team of more than 230 people in offices in Manchester, Edinburgh, London & Utrecht as well as across our globally remote workforce. But we’re still growing, and that means we need more brilliant people who share our ambition to join our team.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks full pay, followed by 13 weeks statutory
Enhanced paternity leave – 5 weeks to be taken within first 2 years (not more than 2 weeks in any 6month period)
Adoption leave – 26 weeks full pay, followed by 13 weeks statutory
Shared parental leave
Work from anywhere scheme
Unlimited annual leave
Enhanced sick pay – 10 paid sick days per annum
Pregnancy loss leave
Teambuilding days
Teambuilding holidays
Core benefits such as Company Contributed Pensions and Private Health Insurance with a fully comprehensive mental health support package, plus dental and optical reimbursements.
Opportunities to be involved with our DEI and Environmental Boards who strive to pave the way not just in our company but in our industry, making a real difference.
Investment in you - We'll pay for certifications, and give you paid time off to study or attend interesting events.

We asked employees of CTS & CloudM how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done
Working at CTS & CloudM

Company employees


Gender diversity (male:female)


Office locations

Manchester, London, Edinburgh and Utrecht
What employees are saying

"I love the flexibility that CTS offers, and the fact that the company cares. We have DEI, environment, charity and wellbeing boards who organise various events and learning opportunities for us. It just shows that CTS care about its staff and the world around us, not just the bottom line."

Anonymous Employee at CTS

Awards & Achievements
Most flexible Saas & Dev Software companies

Most flexible Saas & Dev Software companies

Industry awards 2022