British Gas are hiring!
Senior Revenue Protection Officer
Join our team
As a Revenue Protection Officer with British Gas, you will be required to prevent, detect, and investigate instances of theft of gas and electricity by Residential or Business customers and work with our customers to find a suitable resolution for recovery and repayment.
This will involve interrogating data leads and consumption trends, carrying out personal visits to our customer premises, and highlighting the dangers of energy theft through presentations to Police, Local Authorities, and other bodies as you build a network of contacts in your area.
Energy Theft is dangerous. Gas escapes and electrical contacts are a real risk, so you’ll need to have a methodical mind and great situational awareness to stay safe in the field and due to the nature of Energy Theft visits you’ll need a calm mind and the ability to reason.
We will give you the training and tools you need!
Our RPOs are fully trained and equipped to recognise and de-escalate challenging scenarios. We provide substantial training, full PPE, vehicle, and continued support from your wider team.
What you will be doing
Investigating data to identify instances of energy theft
Visiting Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
Presenting your findings to our customers in professional, assured manner
Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy
Negotiating outcomes and communicate the process to the customer
Managing first line complaints and knowing when to escalate
Using networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
Representing British Gas as a professional witness in Court
Presenting facts clearly and with confidence
Promoting the safety and environmental policies ensuring procedures are understood and deployed throughout the business
Ensuring a safety-first approach for yourself, your colleagues, and our customers
Effective networking with key Stakeholders across British Gas to increase the profile of the Revenue Protection Unit
Proactively managing relationships between British Gas, BGSM and National Grid engineers +C50, other industry organisations and local authorities
Knowledge & Expertise
Understanding and experience of the energy industry from a technical and commercial perspective
Understanding of the supply licence conditions relevant to theft of energy
The ability to identify theft of gas and abstraction of electricity situations
The ability to communicate effectively at differing levels
Strategic thinking and finding resolutions
Impact and influencing skills
Strong planning and organisational skills
Conflict Handling Skills
Report writing skills
Full UK Driving Licence
As you’d expect from a company like ours a generous salary is just the start! We offer a great pension & bonus scheme, company car, plus 25 days annual leave + bank holidays.
In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including a company subsidised Healthcare plan (which you can extend to immediate family), Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance plus much more!
As part of our recruitment process, we will carry out financial, criminal record and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
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Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull