Senior Revenue Protection Field Operator

Job Description

British Gas are hiring!

Senior Revenue Protection Officer

Join our team

As a Revenue Protection Officer with British Gas, you will be required to prevent, detect, and investigate instances of theft of gas and electricity by Residential or Business customers and work with our customers to find a suitable resolution for recovery and repayment.

This will involve interrogating data leads and consumption trends, carrying out personal visits to our customer premises, and highlighting the dangers of energy theft through presentations to Police, Local Authorities, and other bodies as you build a network of contacts in your area.

Energy Theft is dangerous. Gas escapes and electrical contacts are a real risk, so you’ll need to have a methodical mind and great situational awareness to stay safe in the field and due to the nature of Energy Theft visits you’ll need a calm mind and the ability to reason.

We will give you the training and tools you need!

Our RPOs are fully trained and equipped to recognise and de-escalate challenging scenarios. We provide substantial training, full PPE, vehicle, and continued support from your wider team.

What you will be doing

• Investigating data to identify instances of energy theft

• Visiting Customer premises to investigate suspected instances of theft of gas and abstraction of electricity

• Presenting your findings to our customers in professional, assured manner

• Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy

• Negotiating outcomes and communicate the process to the customer

• Managing first line complaints and knowing when to escalate

• Using networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers

• Representing British Gas as a professional witness in Court

• Presenting facts clearly and with confidence

Staying Safe

• Promoting the safety and environmental policies ensuring procedures are understood and deployed throughout the business

• Ensuring a safety-first approach for yourself, your colleagues, and our customers

• Effective networking with key Stakeholders across British Gas to increase the profile of the Revenue Protection Unit

• Proactively managing relationships between British Gas, BGSM and National Grid engineers +C50, other industry organisations and local authorities

Knowledge & Expertise

• Understanding and experience of the energy industry from a technical and commercial perspective

• Understanding of the supply licence conditions relevant to theft of energy

• The ability to identify theft of gas and abstraction of electricity situations

• The ability to communicate effectively at differing levels

Essential Skills

• Strategic thinking and finding resolutions

• Impact and influencing skills

• Effective networking

• Drawing conclusions

• Strong planning and organisational skills

• Conflict Handling Skills

• Negotiation Skills

• Report writing skills

• Full UK Driving Licence

As you’d expect from a company like ours a generous salary is just the start! We offer a great pension & bonus scheme, company car, plus 25 days annual leave + bank holidays.

In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including a company subsidised Healthcare plan (which you can extend to immediate family), Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance plus much more!

As part of our recruitment process, we will carry out financial, criminal record and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.