Centrica • United Kingdom

Reporting Analyst

Employment type:  Full time


A little flex time

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Job Description

Reporting Analyst

Part of the Smart team the Reporting Analyst will be key to supporting the processing of Smart Leads and process improvement. The successful candidate will provide critical insight & operate processes which will provide assurance of delivery against Smart metering obligations and annual installation targets through best practice data, portfolio & reporting governance standards. You will have a can-do attitude, ability to work under pressure and challenging deadlines as priorities can change quickly whilst maintaining accuracy and attention to detail. You will also have a strong analytical capability and mindset with an ability to interpret results and trends and ability to present the information in an understandable manner.

Key Accountabilities

  • Operate and develop reports and insight to monitor Smart mandate rollout performance and the related operational activities.
  • Monitor and flag operational risks identified through internal and 3rd party performance reports.
  • Support the Smart installation strategy by modelling portfolio eligibility and customer targeting strategies and outcomes.
  • Validation of all operational Smart metering related data and insight, ensuring alignment, accuracy and relevance.
  • Operate smart workflow processes, maintaining tracking of internal lead generation and passing of work to external partners. Developing detailed processes and insight to support the monitoring of operational workflow processes and performance.
  • Support the creation and delivery of key regulatory reports and ad hoc insight requests.


  • Strong understanding of Excel, Access and ideally with additional experience of SQL, Python, R and Power BI.
  • Effective Stakeholder engagement, confident at communicating across all levels.
  • Ability to identify the right level of detail appropriate for the audience.
  • Track record of working in an operational environment.
  • Sound knowledge and understanding of the business’s key performance indicators and how behaviours can drive these.
  • Working knowledge of controls or risk management.
  • Passion for delivering excellent customer service.
  • Excellent team working skills and ability to prioritise tasks.
  • Commercial outlook with a clear focus on the value of continuous improvement.
  • Ability to juggle conflicting demands and deliver work on-time every-time to the highest possible standards.
  • A demonstrable ability to deal with a diverse range of technical issues.
  • Confidence to question our processes and challenge the status quo.
  • Knowledge of SAP CRM, ISU and Ensek (desirable).


  • Simplicity: Making things simple for customers and colleagues. That means reducing work complexity, removing obstacles that ‘muddy the water’ and communicating clearly.
  • Challenge and Support: respectfully challenging processes, decisions, and ways of working that don’t lead to the right outcome effectively.
  • Relationship Building: building lasting collaborative relations with a range of diverse groups, teams and individuals to enable connections between personal work and the work of others and to factor a wide range of perspectives into account.
  • Trust: Open and honest communication, encouraging feedback to gain different perspectives to make ideas and solutions work and build more effective relationships.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car

We asked employees of Centrica how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring
Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom