Regulatory Performance and Governance Manager

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

As the Regulatory Performance & Governance Manager, you’ll play a pivotal role in ensuring British Gas meets its Residential and Business smart meter Licence obligations. You’ll lead the delivery of all regulatory smart meter reporting, consultations and calls for input, providing clear, accurate and timely submissions. Acting as the central point of governance, you’ll oversee performance activity linked to Ofgem requirements, driving strong regulatory compliance and confident decision‑making across the business.

📍 Location: UK flexible | Hybrid Working
🕒 Full-Time – Permanent

Key Accountabilities

Regulatory Reporting

• Responsible for preparing monthly regulatory reports and tracking progress, delivering clear narratives that illustrate British Gas’s approach to the smart meter rollout in alignment with the annual Smart Meter Framework.
• Oversee fulfilment of post-2025 framework obligations, ensuring compliance with all regulatory timelines and performance targets.
• Maintain accurate documentation and manage content submissions for government bodies and regulators, while also providing informed internal guidance on rollout performance. The role holder will play an integral part in shaping British Gas’s smart metering strategy and ensuring ongoing regulatory compliance.
• Compile and submit comprehensive annual reports to the regulator and relevant government bodies, detailing program achievements and adherence to compliance standards.
• Create and maintain comprehensive documentation for all BG smart metering rollout activities, including actions, minutes, and decisions taken during meetings.
• Responsible for the accuracy and submission of regulatory reported data.

Stakeholder Engagement

• Own working relationships with key external stakeholders (Ofgem/DESNZ/EUK)
• Respond to RFI’s as appropriate and co-ordinate content and key messages for bilateral meetings
• Ownership of Annual Supplier Progress report collating data from across business units as per Ofgem requirements and agreeing mitigating narrative with LRECS, Energy LT and the AF&M Strategy & Policy Director.
• Establish and manage regular bilateral meetings with government bodies and the regulator to discuss the smart metering rollout, progress, and compliance matters.

Regulatory Compliance

• Lead as the SME of relevant regulations and guidelines pertaining to smart metering rollout and reporting requirements.
• Collaborate with internal teams to ensure compliance with regulatory obligations, addressing any gaps or issues that may arise. · Provide guidance and recommendations to ensure adherence to best practices and regulatory standards throughout the rollout process. · Act as a trusted advisor on governance and compliance matters across the organisation.

Skills and Experience

• Demonstrable experience in leading business development and commercial growth in a complex sector
• Gravitas and interpersonal skill to build new external relationships, rapidly establishing rapport and trust
• Ability to structure commercially successful outcomes, liaising across multiple teams to build credible, robust solutions and proposals
• Capable of independently drafting and negotiating heads of terms and contracts
• Clear and concise communication style with the ability to build strong internal relationships and engage/influence senior leaders
• High attention to detail, able to thrive operating within
• Confidence and credibility to influence senior management decisions and the direction of the business
• Ability to manage conflicting demands and consistently deliver timely, high-quality outputs

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.