Leicester / Windsor Flexible UK Locations with FlexFirst hybrid working
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers use energy simply, sustainably and affordably.
In this new Programme Manager / Change Manager you will get to shape and nurture the future of the non-domestic energy business and ensure it’s continued participation in the retail market via implementation of regulated changes.
The retail energy market is embarking on a transformation journey to ensure it is ready and capable to support the UK’s 2050 net zero ambitions. BGB’s ambition is to be a leader in this space, ensuring we are supporting our customer’s sustainability ambitions and to deliver top quartile customer service. Delivery of industry and regulatory change plays a key role in achieving these ambitions.
You will also manage a small team and will be required to visit some of our key BGB locations including Edinburgh, Leicester and Windsor. Leicester visits will be required regularly.
You’ll own BGB’s delivery of regulated change once approved by the market for implementation. This involves creating and updating a change roadmap and ensuring delivery. You will oversee the interfaces between BGB Compliance, Centrica Regs, DTS, and CBS Transformation and Technology whilst delivering change.
Specifically, you will need to lead the implementation of a pre-existing industry change agenda which includes some of the following ; MHHS, Government Support Schemes, Non-domestic Market Review. To help you in this task you will manage a multi-discipline team of senior change agents and ensure change activity is resourced.
You will also lead the translation of industry changes into clear and easy to understand ‘calls to action’ to achieve maximum collaboration. Establishing the definition of change requirements will be key and managing the resultant impact assessments, delivery acceptance criteria and system requirements. Ensuring business readiness requirements are fulfilled with clear awareness of the impacts to our customers and our people will help successful change.
Lastly you will manage change escalations and communications and act as the exec interface for regulatory change from a business perspective alongside the Head of Conduct and Governance.
We would like you to have change team management experience in the energy retail market and you will have delivered programmes of business change in a complex regulatory environment. A first-class inclusive Project Manager with excellent planning skills, communication and influencing you can empower subject matter experts to look at how operational processes could be changed. You’ll understand operational delivery and how to navigate ambiguity in a changing regulatory landscape.
A strong understanding of how MHHS can drive commercial and customer experience benefits in the future is required and the ability to see the wider holistic view of changes.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
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Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull