Process Improvement & Automation Analyst

Job Description

Centrica is going through a fascinating period of change. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.

An opportunity to play your part...

This role within the Group Business Services Process, Risk & Controls Team is responsible for undertaking process improvement and automation activities across GBS and the functions it supports (currently HR, Procurement & Finance). The role will draw on industry standard, best practice methodologies to analyse and improve existing processes whilst leveraging easily accessible technologies such as Microsoft Office 365 and the Power Platform to build solutions to support these.

• Location: Leeds, Leicester or Windsor, UK with travel as required

• Salary: Competitive + bonus + generous company flexible benefits

Key Accountabilities

• Collaborate with cross-functional teams to identify process improvement and automation opportunities and develop custom Power Platform solutions to streamline business processes

• Execution of activities to support the GBS strategy for Process Improvement and Automation

• Provision of coordination and support activities to facilitate the effective governance of automated solutions

• Communicate and translate process automation requirements to both technical and non-technical stakeholders

• Development of Power Apps solutions using Power Automate and Power BI for automation and analytics

• Design solutions that improve collaboration, productivity, and knowledge sharing across the organisation

Skills & Experience

• Good knowledge and experience working in a systems, process, or operational compliance environment

• Previous experience in SQL desirable

• Experience working in a process improvement environment

• Understanding of Microsoft applications

• Strong proficiency in Microsoft Power Platform, Power BI, and other related technologies.

• Strong analytical, troubleshooting and problem resolution skills

• Experience managing governance requirements and activities

Competencies

• Strong interpersonal skills with the ability to confidently engage with others

• Strong written and verbal skills

• Possess good creative skills and make suggestions for improvement

• Must be able to work under pressure and to constantly changing deadlines

• Must be pro-active and self-motivated

• Experience of organising and facilitating meetings and resenting to senior stakeholders

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.

We have tailored our well-being & benefits package around our employees as follows:

• Competitive salary and bonus potential

• Employee Energy Allowance at 15% of the government price cap

• Pension scheme

• Company Funded Healthcare Plan

• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days

• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills, and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.