Net Zero Service Partner Manager

Job Description

We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.

We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint and with our new PeakSave programme, we’re actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.

That’s why we need a brilliant Net Zero Service Partner Manager to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.

British Gas Zero has a clear mission, to help increasing numbers of customers save increasing amounts of carbon and cost. We want to be the number one brand of choice when it comes to decarbonising the home. A strong network of partners will allow us to unlock growth and build unrivalled economies of scale.

In this role you will be responsible for the day-to-day management of key partners across our Net Zero portfolio; ensuring key deliverables are met as well as building strong relationships enabling our growth ambitions.

Key Accountabilities:

• Responsible for the mobilisation of Field franchisees, service partners and heroes (3rd parties). This involves managing, supporting, and motivating 3rd parties to deliver industry leading customer service metrics and performance standards, supporting a culture of continuous improvement.
• Own performance management of key partners, sharing regular KPIs and delivery metrics with the Net Zero leadership team.
• Implement flexible capacity solutions to support Regional Net Zero delivery teams in delivering great service to our customers.
• Support in the development of 3rd party strategy for Net Zero, aligned to our overall mission and Go-to-market approach.
• Support the Senior Partner Delivery manager in owning accountability and single point of contract for regional performance of 3rd parties, reporting to Net Zero leadership teams as parties accountable for customers. Implement and manage key operational stakeholders to principles of key account management model, recognising Net Zero leadership teams as ‘internal’ customers of Partner Delivery Service.

Who are we looking for?

• Specialist knowledge and experience of the Franchise / Contracting operations.
• Influencing and managing key external stakeholders.
• Experience of field-based operations and the creating of a culture of continuous improvement.
• Passion for delivering amazing service to all our customers.
• Experience of managing multiple stakeholders in delivery of a service that delivers positive customer outcomes.
• A clear methodical approach to diagnosing improvement needs and ability to facilitate appropriate interventions.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.