Centrica • United Kingdom

Lead Heat Pump Installer

Employment type:  Full time
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Job Description

Be a part of something bigger and join us in powering a sustainable future.

At British Gas, our purpose is to ensure that all our customers can live simply, sustainably and affordably. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.

Whether we’re installing EV chargers on driveways across the UK or introducing thousands of homes to the benefits of heat pumps, our ambition is clear. We have a vital role to play in helping the nation prepare for a sustainable, NetZero future.

As a Lead Installer you will be the technical and supervisory lead for your Air Source Heat Pump crew. You will ensure the highest quality installation is delivered, ensuring regulatory and technical standards are met. Responsibility for commissioning, completing required documentation and customer handover will also sit with you. There will be an expectation to lead 2 simultaneous installs at the same time.

The Role
• Basic Salary: £42,755
• 40 hour week Monday – Friday
• 33 days holiday (inc. bank hols)
• Pension Scheme
• Company Van
• Fuel Card
• In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including Private Healthcare (which you can extend to immediate family)

We do require you to have the following qualifications & Experience
• NVQ level 2 in plumbing or similar
• ASHP installation qualification
• Gas Safe qualifications CCN1, CENWAT as minimum
• G3 regulations qualification
• Water Regulation’s Qualification
• Experience in domestic air source heat pump installations and high degree of competency in domestic heating design and installation including unvented hot water
• An understanding of underfloor heating systems and some manufacturers training on specific heat pumps is desirable
• Full driving license with 6 points or less

Key Accountabilities:
• Be the technical lead for the installation of monobloc and split air source heat pumps in domestic properties
• Keeping projects to time and accountable for delivery KPI’s including project budgets
• Be commercially aware keeping your crew’s wastage to a minimum
• Apply the highest standards & put the customer at the heart of everything you do
• Provide technical information to customers wanting to know more about low carbon technology (training will be provided)
• Overcome technical challenges and be comfortable working with minimal support
• Adhere to high HSE standards and be accountable for you own, customer and colleague safety.
• Limit in day issues by planning ahead and owning the customer journey from the point of install booked
• Lead, inspire and be the role model for your team of air source heat pump installers

As we build our Net Zero teams, there may be some travel and overnight stays required with these roles, all travel & accommodation costs will be paid for where this applies.
As part of our recruitment process, we will carry out financial, criminal record and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car

We asked employees of Centrica how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring
Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom