Centrica • United Kingdom

Governance and Process Excellence Analyst

Employment type:  Full time


A little flex time

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Job Description

Centrica is going through a fascinating period of change. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.

An opportunity to play your part...

This role within the Group Business Services (GBS) team is responsible for identifying, planning, and implementing changes or projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time and rework across the functions it supports (currently HR, Procurement & Finance). The role will work to foster a culture of Solution Excellence through process improvement linked to high-tech solutions that improve both manual and IT processes whilst creating efficiencies.

In addition, the role balances these Process Excellence activities which will form the majority of the role with supporting the Policy/Process Management, Risk Management and Audit/Assurance activities the team provides as a service to the functions GBS supports to improve their governance, control and information quality.

  • Location: UK flexible with travel as required

  • Salary: Competitive + bonus + generous company flexible benefits

Key Accountabilities

  • Execution of activities to support the GBS strategy for Process and Solution Excellence

  • Collaborating with cross-functional teams to identify process improvement and automation opportunities to streamline business processes including:

    • Meeting with colleagues (1-to-1 and through workshops) to discuss areas of focus and improvement within their business areas

    • Gathering and processing data to identify process performance areas

    • Producing analytics, reports and recommendations to summarise findings

  • Assessing improvement areas identified to determine which opportunities to follow to realise the greatest value

  • Execution of activities to realise the benefits identified through process analysis activities including:

    • Designing workflow and process strategies to improve business performance

    • Building and/or overseeing the implementation of revised processes and workflows

    • Monitoring the efficacy of updated processes and workflows to ensure benefits are realised

  • Creating process documentation/workflows, knowledge articles, and self-service guidance for services in the functions supported

  • Communication and translation of process improvements and risk mitigations to stakeholders

  • Provision of ongoing coordination and support activities to facilitate the effective governance of new processes, policies and automated solutions

  • Build and maintain relationships with all internal and external stakeholders to ensure Governance and Process Excellence activities provided run as smoothly as possible

Required Knowledge, skills & Experience

  • Good knowledge and experience working in a systems, process, or operational compliance environment, ideally within a Shared Service/GBS environment

  • Experience working in a process improvement or risk management environment

  • Understanding of Six Sigma Methodologies

  • Strong analytical, troubleshooting and problem resolution skills

  • Experience managing governance requirements and activities

  • Proven experience of executing audit and/or assurance activities

  • Proven experience of process management and document governance

  • Proficiency in MS Word, Excel, PowerPoint and reporting tools (such as Power BI)

Key Competencies

  • Able to plan and organize their work to ensure the achievement of targets and outcomes

  • Strong interpersonal skills with the ability to confidently engage with others

  • Strong written and verbal skills

  • Possess good creative skills and make suggestions for improvement

  • Must be able to work under pressure and to constantly changing deadlines

  • Must be pro-active and self-motivated

  • Experience of organising and facilitating meetings

  • Experience of presenting to senior stakeholders

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car

We asked employees of Centrica how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring
Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom