Field Operations Installations Team Lead

Job Description

Field Operations Installations Team Lead

Reference: R0055994

Services & Solutions - Dublin

Permanent

Reporting to: Heating Installations Manager

Bord Gáis Energy is one of Ireland’s leading energy and service companies. We supply gas, electricity, and energy services to over 700,000 homes and businesses across the country, offering excellent customer service as well as the best value possible. Bord Gáis Energy is uniquely positioned to drive positive change and we have an opportunity, as well as a responsibility, to reshape our future. While there are challenges ahead, we are committed to supporting our consumers and colleagues, to rethinking power generation, and to supporting an affordable and fair transition for all.

Role Purpose

As Field Operations Installations Team Lead, you’ll own the delivery of end-to-end field installation operations for a defined patch of direct plumbing and heating engineers delivering a range of installation products including gas boiler installations, central heating upgrades, heat pump installation, and all new customer-based installation and upgrade products in development.

You’ll be responsible for the ongoing quality and safety oversight of a team of plumbing and heating engineers with defined delivery, quality, and safety metrics as well as providing technical support when required.

You’ll work with management and a back-office admin team to organise materials, work schedules and deal with customer complaints for all plumbing and installation work undertaken. You’ll also contribute to the development and implementation of new product opportunities, and co-ordinate the expansion of service and solution products for field operations.

About the Role

• Overall ownership of the quality and delivery of all plumbing and heating installations for field operations
• Ensuring that all plumbing and installation work is delivered in line with quality, safety, and brand guidelines
• Accountable for the in-field organisation of the plumbing and heating engineers and the environment, health and safety aspects of the services and solutions business
• Ensuring that key safety, quality, and customer complaints information is fully utilised to ensure that operational KPIs are achieved, and that customer satisfaction is optimised
• Ensuring that the team of plumbing and heating engineers are delivering in line with agreed annual targets
• Coaching, mentoring and assisting heating engineers on technical queries and adherence to standards
• Liaise closely with the Bord Gáis Energy Health & Safety team to ensure installation activities and safety procedures are in line with company policy and objectives
• Liaison with 3rd party suppliers, e.g., boiler manufacturers, to ensure that best in class products are utilised as part of the installation offer to customers
• Continuous professional and industry learning required including industry changes with specific reference to RGI, Safe Electric, CRU and new sustainable products that enter the marketplace
• Input to and delivery of training for installation engineers, internal and external partners
• Other duties may be assigned from time to time

About You

• Expert knowledge of plumbing, gas, and renewables industry, with the required technical qualifications and regulatory affiliations/registrations
• Excellent problem-solving skills
• Experience in leading a field operations technical teams for the heating industry
• Experience in customer focused service delivery business
• Strong technical, reporting, and analytical skills
• Proven team player and team leader with ability to work on own initiative
• Strong background in training and mentoring
• RGI Registration
• Plumbing Trade Qualification or equivalent experience minimum of 5 years
• Ability to communicate and collaborate with range of internal and external stakeholders

In return, you’ll receive a competitive salary, generous annual leave allowance, and a host of other benefits, including volunteering days with our charity partner, Focus Ireland. You’ll also enjoy our friendly and collaborative culture, flexible ways of working, and you’ll be making a key contribution to Bord Gáis Energy’s commitment to environmental sustainability.

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network, Neurodiversity network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.

Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for you, our customers, and our business. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day.

Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland.

Climate change is one of the greatest challenges facing society and the energy sector has a key role to play in helping the world transition to net zero. As one of Ireland’s leading energy and services companies, we’re on a journey of transformation; to accelerate our positive impact and bring our customers on this journey with us. As we look to the future we're transforming our energy supply, services and solutions in order to become a leading net zero business in Ireland by 2045 and to help our customers reach net zero by 2050. Our ambition is to use our services, footprint and propositions to better both people and planet

Our Values

care | delivery | collaboration | agility | courage

The closing date for receipt of applications for this vacancy is 6th of March 2024.

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.