Customer Service Advisor

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Hybrid Working – Mixture of Home and Office.

Office address - Spinneyside, Penman Way, Grove Park, Leicester, LE19 1SZ

Office based training for up to 8 weeks (8.45am-5.00pm)

Please make sure this fits in with any pre-booked time off you may have and your commute is manageable.

Hours - Monday to Friday, range of shifts between 8am - 6pm

Salary - £26, 965 + annual bonus of up to 16% paid quarterly
Start Dates 13th May & 20th May 2024

We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. 🎉

An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.

You’ll be working as a Customer Resolution Agent British Gas Business Call Centre, supporting, and resolving customer enquiries who are running their businesses. Naturally you should and have fantastic communication skills both written and verbal. We use Voice, Chat and Text to communicate so you’ll need to be familiar with these. This department is fast paced, and at times can be high pressure. Your resilience, agility and ownership skills are key to this role.

We welcome applications from anyone with energy, enthusiasm, and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. We’ll supply all your IT equipment- you’ll just need a desk, a comfortable chair.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

💰 £26, 965 + annual bonus of up to 16% paid quarterly
💡 Employee Energy Allowance
👵 Pension scheme. Private Medical insurance
🚗 Electric car scheme
⛱ 33 days holiday allowance inc Bank Holidays and the option to buy/sell up to 5 additional days
🏋️‍♀️Excellent range of flexible benefits, including technology vouchers & travel insurance

“As part of our external selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role.”

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.