Consultant (Digital Operations)

Job Description

Contract type/Duration: Permanent

Working hours: Full time (9day Fortnight companywide)

Band: 2.2

Salary: £41,555 to £54,171 (depending on office location and proven ability)

Reports to: Head of Digital Construction and Infrastructure

Location: London or Milton Keynes

Closing date: 10am on the 7th of July 2026

The Role

Connected Places Catapult are looking for a new team member to support the Digital Construction International Programme. This is a flagship 3-year programme with the Department of Business and Trade. This programme shall be evolving the UK’s approach to Digital Construction from design and construction into the operational stage or 'digital whole life'. To support this we are expanding our technical capabilities to support development of the UK's product offer for 'digital whole life' so that we can build capacity for it’s adoption in the UK as well as internationally. As a Consultant - Digital Operations, you will bring technical expertise on the Digital Operation of buildings and Infrastructure to help underpin our work in scaling the adoption of Digital Whole Life approaches and frameworks into UK and International Public Sector Clients. You will have an understanding of the technical frameworks, products and services needed to underpin this adoption (e.g. ISO 19650) of digital whole life management of infrastructure and a practical understanding of the human, cultural and organisational change needed to support this. You will be able to define and articulate the 'digital whole life' narrative from a complex concept into simple propositions that can be adopted at scale. You will be expected to engage with stakeholders on digital whole life and develop workshop materials, guidance, training materials, strategy papers, policy inputs and market insights. You will contribute to community building and sector leadership. This is an international programme so there is an expectation to travel internationally (e.g. potential for week long visits typically 3 - 4 times a year). For example we are collaborating with Canada, Turkey and countries in eastern Europe, Central Asia and beyond. Training and mentoring will be provided to support this (including on diplomacy, safety and security considerations). You will contribute to the success of your area of the Business by providing excellence in client relationship development, delivery and opportunity management. Provide great work and develop your coaching skills to inspire others.

Key Responsibilities

• Support revenue targets​.
• Spot opportunities.
• Contribute to bids and proposals.
• Support client confidence in and building credibility of CPC.
• Ensure CRM system is updated with stakeholder contact and any other account information.
• Support scoping and delivery of streams of work​.
• Deliver plans as designed​.
• Implement effective project management process​.
• Organise your own contribution to the work stream.
• Collaborate effectively across the work streams/project team​.
• Provide excellence in delivery​.
• Meet (or exceed) utilisation targets​.
• Promote innovative and professional delivery focus across project team.
• Support buy in across a range of stakeholders through professional and technical expertise​.
• Accountable for timely and high-quality actions/tasks and updates​.
• Update CRM system with contact of client information
• Maintain own professional development.
• Ensure an ethos of equity, inclusivity and diversity underpin your work activity, contribute to inclusive innovation across all Catapult activities.
• You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations.

Skills, Knowledge and Expertise

Role specific competencies

• Ability to shape propositions and programme activities
• Translate complex concepts into simple propositions
• ISO 19650 and Information Management (desirable expertise on ISO 19650 part 3 and soft landings)
• Understanding of asset operations (not just capital delivery)
• Client engagement and customer facing activities
• Building communities, stakeholder engagement and facilitation
• Digital Construction and Digital Operations market awareness (UK and International)
• Development of guidance, workshop and training materials, strategy papers, policy inputs and market insights

General

• Identify new methodologies or approaches.
• Identify solutions beyond the tried and tested methods.
• Collaborate effectively across teams and disciplines.
• Influence effectively in projects and tasks.
• Customer perspective is understood and applied.
• Uses multi-channel communication to ensure clarity and connection on activities.
• Able to plan and deliver on multiple activities.
• Respond to and learns from change with ease.
• Embed inclusive and sustainability practices in planning and delivery.

Desirable:

• Expertise on ISO 19650 part 3
• Background in Asset management or Facilities management
• International Advisory experience

Benefits

• 9 day fortnight for everyone, every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
• Competitive pension, up to 10% company contribution to help you save for your future.
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
• Cycle to Work Scheme encouraging a healthy and sustainable commute.
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.