Trainee Sales Executive

Job Description

About carwow

We’re on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million active users and an ‘excellent’ Trustpilot rating of 4.7.

carwow is backed by some of Europe’s most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021. Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

About the role

Due to continuous department growth, we require a motivated and enthusiastic Trainee Sales Executive to join our Sales department.

Our Sales department is a key hub in carwow, ensuring that customers upload all the relevant information and go on to sell their car through our ‘Sell My Car’ offering. Your role is integral to the success of the customer journey. You will demonstrate excellent skills in listening to our customers needs and positioning carwow as the best viable platform. You will be excellent at handling any issues which may arise and ensuring every customer is WOW’d by the carwow experience.

The role will give you a great opportunity to shadow and learn from our highly experienced sales team, allowing you to accelerate your learning and development.

Responsibilities

• You will utilise your sales skills to help sellers (general public) and buyers (approved car dealers) buy and sell vehicles via our automotive marketplace.
• You will use your administrative skills to help senior sales work quicker and more effectively.
• You will provide outstanding customer service and liaise with both buyers and sellers over the phone to ensure a seamless process, securing a win-win outcome for both parties.
• Support the wider Sell my Car team to ensure we are providing efficient and effective customer service.

Requirements

• You will have outstanding customer service skills and experience of working with clients over the phone and via email.
• Be versatile and ready to take on new challenges.
• Strong organisational skills.
• One of our company values is Proactive - you challenge yourself to be better, and are a self-starter.
• You are Effective - you know how to deliver outstanding customer service
• You aim to WOW users, industry partners, and the carwow team. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible.
• You are Positive, with high levels of enthusiasm, along with a strong team ethic
• You have excellent spoken and written English capabilities, together with strong IT literacy and administrative skills.

Benefits

💶 Competitive salary

🏢 Equity in the company (share options)

🏥 Vitality Private Healthcare

🏖️ 25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

💻 Tech: The latest core technology (Macbook or Surface)

🪑 Remote working: You'll receive a ‘home office allowance’ of up to £500/€550 to help get set up with everything you need to succeed at home

🌍 Remote working: New: ‘work from anywhere for a month each year' policy in place should you wish to use it

👶 Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

📚 Learning and development budget

💬 Social: Company wide collaboration such as bi-weekly product demos, tech lunch’s, coffee with the exec sessions, book clubs, social events

🧑‍🤝‍🧑 Refer a friend and get paid!

🥪 Lunch & learns with internal and external speakers

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

CSR

We are leading the change to Electric vehicles and are conscious of the impact our industry can have on the environment. We’ve already planted over 45,000 trees to date as a thank you to those who leave us a review and are extremely excited about our new partnership with ‘One Tree Planted’, which we hope will increase the number to around 60,000 trees a year.