Sales Executive - Entry Level

Job Description

About carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the team

At carwow we help our customers to navigate all aspects of the car buying journey, and that also includes helping them to sell their existing car. Customers can list their cars on our site, and our network of trusted dealers, who are always looking for great cars, bid to buy them. Once a price is agreed, we help to make the hand the handover as smooth as possible. Not only do we want to have the best experience for car owners, but we also want to be the best place for our dealer partners to acquire stock. Sometimes it feels like we’re just getting started but we’ve already come a really long way, growing this part of our business by over 100% each year.

Online auctions like ours are still a relatively new way to sell a car or for a dealer to buy one, and so we’re at the forefront of changing an industry. Being part of the Sell My Car team means being part of a really dynamic and focused group who are passionate about navigating this new way of doing things and committed to getting it right - for customers and dealers. We’re changing our business almost daily and so we work together really collaboratively to understand what needs to be done and how we’re going to do it. We love solving problems and figuring out, every day ‘how to make it better’. And you can see the results of that approach in what our customers say about us on TrustPilot.

About the role

Are you a dynamic and ambitious individual looking to kickstart your career in sales? We are seeking a passionate Trainee Sales Executive to join our team and become an integral part of our automotive marketplace.

As a Trainee Sales Executive, you will utilise your exceptional sales skills to facilitate vehicle transactions between sellers (general public) and buyers (approved car dealers), ensuring a seamless and satisfying experience for all parties involved.

Additionally, you will provide valuable administrative support to senior sales personnel, enabling them to work more efficiently and effectively. If you're ready to embark on a rewarding journey in sales and customer service, this role is for you.

Responsibilities

• Utilise your sales skills and knowledge to assist sellers and buyers in buying and selling vehicles through our automotive marketplace
• Provide outstanding customer service and ensure a seamless process by effectively communicating with buyers and sellers over the phone, delivering a win-win outcome for all parties
• Collaborate with the wider Sell my Car team to deliver efficient and effective customer service, contributing to the overall success of the team
• Offer administrative support to senior sales personnel, enabling them to work more efficiently and accomplish tasks in a timely manner
• Adapt quickly to new challenges and embrace a versatile approach to your work, demonstrating a proactive attitude and a willingness to learn and grow
• Uphold the company's values, such as being proactive, effective, and positive, while consistently delivering outstanding customer service
• Demonstrate strong organisational skills to manage multiple tasks and prioritise responsibilities effectively
• Embrace a strong team ethic and foster a positive and enthusiastic work environment

Requirements

• Outstanding customer service skills and experience working with clients over the phone and via email
• Versatility and eagerness to take on new challenges, coupled with a proactive and self-starting attitude
• Strong organisational skills to effectively manage tasks and ensure timely completion
• Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible
• High levels of enthusiasm and a positive mindset, with a strong team ethic
• Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills

Benefits

What's in it for you

• Hybrid working (currently four days in the office, one from home)
• Competitive salary to fund that dream holiday to Bali
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus bank holidays
• 28 days holiday
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• 2 extra days on your third year anniversary
• 5 extra days on your tenth year anniversary
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunch’s, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

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