Technical Account Manager - 6 Month FTC

Job Description

About Carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the role

We are currently seeking a Technical Account Manager to play a pivotal role in managing technical integrations and commercial relationships with our key partners. This role will collaborate with a variety of internal teams and lead the delivery of a suite of technical solutions that facilitate integrations across our partner base. Reporting to our Retail & D2C Manager the Technical Account Manager will primarily work with our OEM partners along with key retailers.

What you'll be doing

• Develop and oversee a pipeline of integrations that are primed for implementation with OEM’s & Dealers
• Collaborate closely with Partner Technical Teams, as well as liaise with teams from carwow's Commercial, Product, and Engineering departments, to negotiate and facilitate integration projects
• Take charge of discussions related to data translation and mapping, ensuring they progress toward a state ready for implementation
• Provide guidance and education to the Sales and Account Management teams on the intricacies of APIs and integrations, offering effective troubleshooting support for live integration scenarios
• Serve as the point of escalation for Carwow's Account Management teams and integration Partners when issues or challenges arise

Requirements

What you'll need

• Experience in a client-facing Technical Account Management role or in a related technical role, such as Implementation, Technical Support, or Solutions Architecture, with a focus on Enterprise/Strategic accounts

• Demonstrable technical experience managing complex customer environments, with expertise in two or more of the following: SaaS, Mobile, API, or Programming
• Exceptional communication skills (written and verbal) with the ability to convey complex technical concepts to non-technical stakeholders
• Ability to lead Engineers internally is required
• Strong problem-solving skills, intellectual curiosity, and a collaborative team-oriented approach
• Ability to maintain high productivity, manage competing priorities, and thrive in a fast-paced, complex, and collaborative work environment

Benefits

What's in it for you

• Hybrid working that works around you (two days in the office, three from home)
• Competitive salary to fund that dream holiday to Bali
• Vitality Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing platform
• Enhanced holiday package, plus bank holidays
• 28 days holiday
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• Option to buy 3 extra days of holiday per year
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

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