Partner Onboarding Specialist

Job Description

About carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the role

You will be the first touchpoint for dealers partners once their application to join our stock sourcing platform is approved. Reporting into the Account Management team, your responsibilities will include:

• Calling dealers to introduce them to our platform, understanding their intent to buy, their buying requirements and sentiment towards stock sourcing through us
• Onboarding dealers by means of telephone call, video call or webinar, explaining and demonstrating all elements of our platform to ensure they are fully equipped to get up and running with us
• Helping to remove barriers new dealers may face when joining our platform to ensure a smooth onboarding process
• Managing and responding to any initial queries or questions dealers may have about how our platform works
• Reporting to the wider business and key stakeholders on activation funnel statistics and taking ownership for ensuring the conversion in this area is excellent
• Actively encouraging dealer to bid and buy early on into their account being live with us
• You will work closely with the Business Development Team and the Account Management team, progressing dealers seamlessly between the two through their early lifecycle journey
• You must at all times strive to act in the customers’ best interest, delivering honest, fair, and professional services.

Requirements

What you'll need

• Communication skills are essential. Relationship building is a key part of this role
• Proactive and goal orientated; you won’t be micromanaged but you will need to work autonomously to impact your own results
• The ability to work collaboratively with colleagues is crucial - this role will be a key bridge between our acquisition and relationship management teams
• Have some dealership/automotive experience although this is preferred not essential
• You will be confident in presenting, and talking to new people, handling objections and encouraging them to engage with our service
• Experience or ability to handle basic data in Gsheets/excel is essential
• Experience using CRM systems (Salesforce) for gathering information, managing daily workload
• Strong organisational skills and the ability to prioritise and juggle conflicting tasks is essential

Benefits

• Hybrid working that works around you (currently two days in the office, three from home)
• Competitive salary to fund that dream holiday to Bali
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus bank holidays
• 28 days holiday
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• 2 extra days on your third year anniversary
• 5 extra days on your tenth year anniversary
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunch’s, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.