Manager, Technical Account Manager - EMEA

Job Description

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

As Manager of the TAM team, you will be at the intersection of technical expertise and customer success. You will provide the operational backbone that allows your team to thrive — removing blockers, driving consistency, and ensuring every customer engagement is purposeful and value-driven. You will foster a collaborative team culture while keeping individual contributors aligned to Camunda's broader strategic goals.

What you'll be doing:

• Lead and develop a team of TAMs, managing day-to-day performance, coaching individuals, and fostering a high-collaboration team culture.

• Ensure the consistent execution of TAM services across the customer base, maintaining quality and alignment with defined engagement models.

• Identify and resolve operational blockers, enabling TAMs to focus on delivering customer value rather than navigating internal friction.

• Support customers in their journey to accelerate adoption, expand usage, protect existing value, and continuously realize outcomes from Camunda.

• Collaborate cross-functionally with CSM, Sales, Professional Services, and Product to ensure a seamless and value-driven customer experience.

• Align team activities with company goals and contribute to the evolution of the TAM function through process improvement and best practice development.

What you bring:

• Ability and/or willingness to use our product.

• Several years of experience in Technical Account Management, customer success, or a related customer-facing technical role, with at least 2 years in a people management capacity.

• Proven ability to lead and develop technical teams, with a coaching mindset and a focus on individual growth and team cohesion.

• Strong technical foundation and a Bachelor's degree in Computer Science, Engineering, or a related technical field. Familiarity with process automation, BPM, or enterprise software platforms — experience with Camunda or similar orchestration tools is a plus.

• Strong operational mindset — able to manage performance, prioritize effectively, and remove obstacles that slow down team execution.

• Excellent communicator and collaborator, comfortable working across Sales, Professional Services, and Product to deliver a joined-up customer experience.

• Customer-centric approach with the ability to translate technical engagement into measurable business value for enterprise clients.

This role is an existing vacancy

#LI-AL1 #LI-Remote

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

United States: $216,100.00 to $348,500.00

United Kingdom: £135,700.00 to £223,200.00

Singapore: S$268,400.00 to S$402,600.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI Disclaimer: Camunda may use AI tools to aid the screening of applications.