Transmission Planning Team Member

Job Description

Why This Role Matters

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so.

Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

This role is based in BT's Birmingham office & requires 3 days in office

What You'll be Doing

• To progress provide/alter/cease tasks using the different tools and systems in order that the unit’s targets for Right First Time (RFT), Cycle Time (CT), On Time Delivery (OTD) and KPI’s are met.
• To ensure the most cost-effective manner, optimising existing assets and capacity, with resilient, reliable, fit for purpose designs & routings.
• Utilise time to support others within alternative workstreams but also manage workloads and seek support where needed.
• Collaborate well with peers and wider teams. All interactions to be completed in a professional way to follow the BT values.
• To maintain professional relationships with key customers and suppliers to provide best service possible.
• Demonstrate good levels of Ownership, productivity and problem-solving skills and the ability to make informed decisions.
• To champion the use of automated tools, continually improving these automated tools and reducing the amount of fall outs and manual touch time.
• To actively own and drive CI items so that improvements for customers can be identified and delivered.
• To own the delivery management element on all jobs planned, ensuring that engineering activities are actioned as soon as they are fully fluid.
• Manage own development, upskilling & multiskilling proactively in line with unit strategy

Skills / Experience Required for the Role

• Knowledge of Network Infrastructures
• Use the correct working practices and booking practices as detailed in training courses, process documents and job instructions.
• Working in line with processes and procedures
• Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way
• The business expectations are that you should be a subject matter expert in relation to the project you are assigned to.
• Continuous contribution towards the improvement of projects, proactive driving of complex issues and great communications with key stakeholders and colleagues both internal and external of the transmission planning team.
  

Benefits

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 22 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.